Troubleshooting

Reporting Problems to HPReporting Problems to HP

When reporting problems to HP, include the following information:

A complete description of the problem and any error messages. Include information about:

the error code returned by the function being called

what the code is trying to do

log files (such as /var/adm/syslog/syslog.log)

Include a description of what works, as well as what does not work.

You can look for messages logged by the HP-UX IPQoS API library in

/var/adm/syslog/syslog.log, under the name libipqos.

HP-UX IPQoS database file(s):

/opt/ipqos/db/ipqosdb.db (and /opt/ipqos/db/ipqosdb.db.bak if it exists)

If the problem is reproducible, and you suspect errors in API-kernel communications, set the HP-UX IPQoS loglevel to debug (run, ipqosadmin -loglevel debug) to capture HP-UX IPQoS kernel module debug messages. Save and include the log file (by default, messages go to /var/adm/syslog/syslog.log).

Chapter 3

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