Troubleshooting a problem | 122 |
Instant Support and Active Chat | 122 |
Customer Advisories, Customer and Security Bulletins, and Customer Notices | 122 |
Product Change Notifications | 122 |
Helpful hints | 123 |
At startup | 123 |
During operation | 123 |
Customer | 124 |
Troubleshooting scenarios and solutions | 125 |
Solving minor problems | 125 |
Solving hard drive problems | 127 |
Solving display problems | 129 |
Solving audio problems | 131 |
Solving printer problems | 132 |
Solving power supply problems | 133 |
Testing power supply | 133 |
135 | |
Overview | 135 |
Downloading and accessing HP Vision Diagnostics | 136 |
Accessing HP Vision Diagnostics on the computer | 136 |
Creating and using a bootable USB key | 137 |
Creating and using a bootable DVD | 137 |
Using the HP Memory Test utility | 137 |
User interface | 138 |
Survey tab | 139 |
Test tab | 140 |
Status tab | 141 |
History tab | 141 |
Errors tab | 142 |
Help tab | 142 |
Saving and printing information in HP Vision Diagnostics | 143 |
144 | |
Downloading HP Advanced System Diagnostics | 145 |
Accessing HP Advanced System Diagnostics | 146 |
User interface | 146 |
Running HP Advanced System Diagnostics | 147 |
System information | 147 |
Hardware diagnostic tests | 148 |
Diagnostic codes and errors | 149 |
Diagnostic LED and audible (beep) codes | 149 |
LED color definitions | 153 |
ix
