A. Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

Problem Solution

 

Problem & Question

Possible Solutions

 

 

 

 

Power LED Is Not ON

• Make sure the power button is ON and the Power Cord is

 

 

properly connected to a grounded power outlet and to the

 

 

monitor.

 

 

 

 

No Plug & Play

• In order for the Plug & Play feature of the monitor to work,

 

 

you need a Plug & Play compatible computer & video card.

 

 

Check with your computer manufacturer. Also check the

 

 

monitor's video cable and make sure none of the pins are

 

 

bent.

 

 

• Make sure the HP Monitor Drivers are installed (HP Monitor

 

 

Drivers are available at : http://www.hp.com/support)

 

 

 

 

Picture Is Fuzzy & Has

• Adjust the Contrast and Brightness Controls.

 

Ghosting Shadowing

• Make sure you are not using an extension cable or switch

 

Problem

 

box. We recommend plugging the monitor directly to the

 

 

 

 

video card output connector on the back of your computer.

 

 

 

 

Picture Bounces, Flickers Or

• Move electrical devices that may cause electrical

 

Wave Pattern Is Present In

interference as far away from the monitor as possible.

 

The Picture

• Use the maximum refresh rate your monitor is capable of at

 

 

 

 

the resolution your are using.

 

 

 

 

Monitor Is Stuck In Active

• The Computer Power Switch should be in the ON position.

 

Off-Mode

• The Computer Video Card should be snugly seated in its

 

 

 

 

slot.

 

 

• Make sure the monitor's video cable is properly connected to

 

 

the computer.

 

 

• Inspect the monitor's video cable and make sure none of the

 

 

pins are bent.

 

 

 

 

Missing one of the primary

• Inspect the monitor's video cable and make sure that none

 

colors (RED, GREEN, or

of the pins are bent.

 

BLUE)

• Make sure the monitor's video cable is properly connected to

 

 

 

 

the computer.

 

 

 

 

Screen image is not

• Adjust Horizontal Position and Vertical Position or press hot-

 

centered or sized properly

key (OK).

 

 

 

 

Picture has color defects

• Adjust RGB color or select color temperature

 

(white does not look white)

 

 

 

 

 

Horizontal or vertical

• Use Windows shut-down mode. Adjust CLOCK and Clock

 

disturbances on the screen

Phase or press the OK button to display ideal setting

 

 

 

ENWW

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