chapter 1

GENERAL SERVICE INFORMATION

The information in this book was prepared for the Compaq Deskpro 2000 Series of Personal Computers with MMX technologies and later models as well as Compaq Deskpro Workstations, Compaq Professional Workstations, Compaq Armada Notebooks, and Compaq Prosignia Notebooks.

✎Not all features are available on all Compaq products.

Troubleshooting Procedures

The flowcharts listed in Chapters 2 and 3 use the building-block concept, where flowchart 1 is the first flowchart to which you should refer. If, during the debug process, you find yourself in a bind, refer back to flowchart 1 to determine which potential problems you can rule out.

Tools Required - Desktop Computers and Workstations

T￿Torx T-15 and flat-blade screwdrivers

T￿Loopback plugs

T￿Write-protected bootable diskette

T￿Anti-static wrist strap

Tools Required - Notebooks

T￿Magnetic flat-blade screwdriver, Torx T-8, and T-10 screwdrivers

T￿3/16-inch and 7-mm hex sockets or nut drivers

T￿Security wrench

T￿Loopback plugs

T￿Write-protected bootable diskette

T￿Anti-static wrist strap

Protecting Yourself and the Computer

T￿Turn the computer off before disconnecting or installing any cables.

T￿When the computer is connected to an AC power source there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

T￿For personal safety and to ensure that the computer does not overheat, Compaq recommends that you install the computer cover or access panel before turning on the computer.

Quick Troubleshooting Guide

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