Warranty and License Information
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your product’s Help & Support Center for the fastest resolutions. For more information on your support and services options, visit: www.hp.com/go/totalcare
NOTE: Your HP Personal Media Drive is covered by a separate warranty. Please refer to your HP Personal Media Drive documentation for details. Support for your
HP Personal Media Drive is available via email at:
HP@hddsupport.com or by calling
Or
When should I contact HP Total Care Support and Services?
•The Help and Support Center or other support tools on your product did not identify or help solve your problem.
•You either do not have Internet access or cannot connect to the Internet to use the HP Customer Care Web support site.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external parts yourself. This is the fastest method of repair, where the part is conveniently sent with
In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your country/region.
In-Home Service
If it is needed, we will come right to you. Sometimes, your product can be repaired only by a service technician. If this is the case, we can schedule an onsite visit for an authorized service technician to come fix your product.
Pick Up and Return Service
HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the
•There is obvious damage or a mechanical breakdown with your product, and it does not work.
Support agents are available 24 hours a day in English, Spanish (U.S. only) and French (Canada only) via:
Or
NOTE: Support options, availability and hours vary by product, country/region, and language, and are subject to change.
There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your product to an
HP Authorized Service Provider (ASP). The ASP can facilitate the service on your product. For a select number of ASPs, same day repair service is available for your convenience. Visit www.hp.com/support to find the nearest authorized support provider in your area.
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