A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank and no LED.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Master power switch is turned

Set the master power switch on the rear panel of the

 

off.

monitor to the On position and press the front panel

 

 

power button.

 

 

 

 

Power button on front panel of

Press the front panel power button.

 

the monitor is turned off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Setting

 

connected.

Up the Monitor on page 4 for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse

 

 

to inactivate the screen blanking utility.

 

 

 

Brightness is too high or low.

Brightness adjustment is not

Adjust the brightness setting using the – (Minus) and

 

set correctly.

+ (Plus) buttons.

 

 

 

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support.

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

ENWW

Solving Common Problems 19