Workhorse 2-socket single- or dual-core Intel Xeon blade server
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11.
failure of supported components (processors; memory; expansion cards; switch, blower and
power supplies; and hard disk drives) as much as 48 hours before actual failure, and alert the
administrator through IBM Director. This gives customers the ability to replace the failing
component before it fails, resulting in increased uptime.
IBM Director 5.1x software for advanced workgroup management is included with the HS20.
IBM Director comes with a portfolio of tools, including Management Processor Assistant, Rack
Manager, RAID Manager, Update Assistant and Software Distribution. System Availability (a no-
charge download) and Capacity Manager (sold separately) are available as add-ons for
additional server management and increased availability. IBM Director provides a single uniform
graphical interface for all of these systems management functions.
IBM Director enables the customer to customize thresholds and monitor system components
(for things like temperature, voltage regulation, etc.) to help maximize uptime.
Extensive System Support Features
The IBM services and technical support portfolio provides world-class, consistent, high-quality
service and support. From the start, IBM programs make it easier for customers to plan for,
configure and purchase BladeCenter servers, get them running and keep them running long-
term. These features include IBM Express Portfolio, IBM ServerProven®, the IBM xSeries and
BladeCenter Rack Configuration Tool, IBM ServerGuide, IBM Electronic Service Agent™,
Product Customization Services and extensive technical support offerings.
Select configurations of xSeries servers are part of the IBM Express Portfolio, designed,
developed and priced to meet the specific needs of midsized businesses. The IBM Express
Portfolio of solutions are easy to acquire, install and manage. And they leverage IBM technology
to provide tangible solutions to help you solve business problems in an on demand world.
The IBM ServerProven program provides the confidence that specific options and operating
systems have been tested on the blade servers and are officially supported to work together. It
is updated frequently to keep the latest compatibility information at your customers’ fingertips.
IBM xSeries and BladeCenter Rack Configurator is a downloadable tool that simplifies the
often complex chore of configuring a full rack of servers and confirming that customers have all
the cables, power distribution units, KVM (keyboard, video and mouse) switch boxes and other
components they need, as well as the proper airflow clearances, electrical circuits and other
environmental conditions.
IBM ServerGuide (installed from CD) simplifies the process of installing and configuring xSeries
servers. ServerGuide goes beyond mere hardware configuration by assisting with the
automated installation of the Microsoft® Windows® Server 2000 and 2003 operating systems,
device drivers and other system components, with minimal user intervention. (Drivers are also
included for support of Novell NetWare, Red Hat Linux and SUSE LINUX.) This focus on
deployment helps customers reduce both their total cost of ownership and the complexity that
administrators and technical personnel face.
IBM offers an innovative “call home” feature that allows xSeries servers to automatically report
hardware problems to IBM support, which can even dispatch onsite service4 if necessary to
those customers entitled to onsite support under the terms of their warranty or an IBM
Maintenance Agreement. The IBM Electronic Service Agent is a downloadable software tool
available from the IBM support Web site at no extra charge. It resides on a server and provides
electronic support and problem management capabilities through a highly secure electronic
dialogue between customer systems and IBM. Electronic Service Agent monitors networked
servers for hardware errors and it can perform hardware and software inventories and report
inventory changes to IBM. All information sent to IBM is stored in a highly secure database and
used for improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product
Customization Services (PCS), such as asset tagging, hardware integration, software imaging
and operating systems personalization.
IBM offers extensive technical support by phone and via the Web. Support options include
links to forums/newsgroups, problem submission, online shopping support, service offerings,
device drivers for all IBM product lines, software downloads and even upcoming technical
seminar worldwide schedules and registration. Also available are remote installation,
configuration and usage support for both xSeries hardware and software, as well as onsite
custom services to give customers the level of expertise they require.
4 For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.