Preface xi
Draft Document for Review May 4, 2007 11:35 am 4285pref.fm
Computer Sciences from Texas A&M University. He writes extensively in the areas of
networking, application integration middleware, and personal computer software. Before
joining the ITSO, Byron worked in IBM Learning Services Development in networking
education development.
Thanks to the following people for their contributions to this project:
Margaret Ticknor
Carolyn Briscoe
International Technical Support Organization, Raleigh Center
Roy Costa
Michael B Schwartz
Frieder Hamm
International Technical Support Organization, Poughkeepsie Center
Christian Ehrhardt
Martin Kammerer
IBM Böblingen, Germany
Erwan Auffret
IBM France
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