Checking software
The IBM service specialist will help you ensure that the correct BIOS code, firmware, device drivers, and other supporting IBM software are installed and correctly configured. It might be necessary to manually gather information about the relevant software levels or run
Warranty service and support
With the original purchase of an IBM xSeries or IntelliStation system, you have access to extensive service and support. During the IBM Machine warranty period, you may call IBM or your reseller for
The following services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either
vEngineering Change management - Occasionally, there might be changes that are required after a product has been shipped from IBM. In those instances, IBM will make Engineering Changes (ECs) available that apply to your hardware.
vCustomer replaceable units (CRUs) - Some parts of IBM xSeries and IntelliStation systems are designated as customer replaceable units. IBM ships CRUs to you for replacement by you. CRUs include keyboards, monitors, memory, diskette drives, hard disk drives, and mice (this list is not inclusive of all CRUs).
The following items are not covered under warranty service:
vReplacement or use of
vIdentification of software problem sources.
vInstallation of customer replaceable units (CRUs).
vInstallation and configuration of BIOS code, firmware, or device drivers that are designated as customer installable.
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
vThe machine type and model of your IBM hardware product (if available)
vSerial numbers of your IBM hardware products
vA description of the problem
vThe exact wording of any error messages
vHardware and software configuration information
