Appendix A. Help and service information

This section contains information on how to obtain online and telephone technical support.

Online technical support

Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site.

Online technical support

IBM Personal Computing Support Web site http://www.ibm.com/pc/support/

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM's discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

© Copyright IBM Corp. 2002

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IBM THINKPAD 72 W DC manual Appendix A. Help and service information, Online technical support, Telephone technical support

THINKPAD 72 W DC specifications

The IBM ThinkPad 72 W DC is a remarkable device that showcases the enduring legacy of IBM’s ThinkPad line, known for its reliability and innovation in the mobile computing sector. This model embodies the fusion of powerful performance, unmatched durability, and ergonomic design that ThinkPads are renowned for.

One of the standout features of the ThinkPad 72 W DC is its use of a DC power input, which enhances portability while ensuring efficient power management. The device is equipped with advanced battery technology, offering extended battery life to keep users productive throughout the day. This is especially beneficial for professionals who rely on their laptops for extensive travel or long work sessions without easy access to power outlets.

The ThinkPad 72 W DC boasts a high-resolution display that delivers crisp visuals and vibrant colors, making it ideal for both work and multimedia consumption. The screen is designed to minimize glare, providing a comfortable viewing experience in various lighting conditions. Additionally, it comes with a robust selection of connectivity options, including multiple USB ports, HDMI, and Ethernet, which ensure seamless integration with various peripherals and networks.

Performance-wise, the ThinkPad 72 W DC is powered by Intel processors, offering a balance of speed and efficiency. This enables users to run demanding applications smoothly, whether for business tasks, graphic design, or data analysis. Coupled with sufficient RAM, the device handles multitasking with ease, giving users the flexibility to juggle multiple applications without compromising performance.

Another noteworthy characteristic of the ThinkPad 72 W DC is its commitment to security. Featuring a fingerprint reader and advanced encryption options, it protects sensitive information against unauthorized access, making it suitable for corporate environments where data security is paramount. The device also incorporates a robust build quality, having undergone rigorous testing to withstand the rigors of everyday use, including shocks, spills, and extreme temperatures.

Ergonomics is an essential aspect of the ThinkPad's design. The keyboard is thoughtfully constructed for comfort, featuring a spill-resistant layout that enhances typing efficiency during long hours of use. The TrackPoint pointing device is a hallmark of the ThinkPad series, providing precision control without the need to move hands away from the keyboard.

In conclusion, the IBM ThinkPad 72 W DC exemplifies what a modern laptop should offer—robust performance, enhanced security, and user-centric design. Its combination of advanced features and technology reflects IBM’s ongoing commitment to innovation, making it a valuable tool for professionals and enthusiasts alike.