Points for Boiler User
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre
Troubleshooting --- Typical Non Product Faults
Problem | Solution |
|
|
| F Is there power to the boiler i.e. is the left hand side green LED (A) alight and |
| flashing every 4 seconds. If not this is not a boiler fault |
| F Check pressure gauge on boiler shows a minimum of 1 bar. |
| If not |
Boiler is not working for central heating | off the tap on the filling loop and press the reset button (D) to reset the boiler. If |
or hot water | unable to do so or if the pressure continues to drop after filling then contact your |
| installer |
| F Is the lockout signal lamp (E) alight |
| does not fire contact the installer |
|
|
Boiler goes through ignition sequence but | F Check gas supply (try another gas appliance cooker/fire etc) If no gas supply |
will not fire for either central heating or hot | |
water and then goes to ignition lockout | then this is not a boiler fault |
| |
|
|
Fan & pump run continuosly but there is no | F Check that the air pressure switch test caps, on top of the boiler, are fitted |
attempt at ignition | correctly. |
|
|
| F Check that integral programmer is set to an “on” period and the function switch |
| is set to |
| F If fitted with an external programmer check that the central heating channel is set |
Operating for hot water but will not operate | at an “on” period |
for central heating | F Check the room thermostat is set at the required temperature |
| thermostat by turning fully up |
| F Check the radiator temperature control (C) is set at the winter setting for central |
| heating |
|
|
The nature of all combination boilers is to heat up water directly from the incoming mains water supply directly through the boiler to supply domestic hot water at the stated flow rates, (as shown in the boiler installation instructions), to achieve a 35ûC temperature rise. As the ambient temperature of the cold main varies during the summer and winter months it is likely in the colder winter months that the flow rate will need to be reduced at the outlet taps to achieve the same temperatures achieved in the warmer summer months.
This is not a fault with the appliance but is relevant to the varying temperature of the incoming cold mains water supply.
Ideal Consumer Helpline: 01482 498660 www.idealboilers.com
Caradon Ideal limited pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.
Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.
