backPoints for Boiler User
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any
Troubleshooting – Typical Non Product Faults
Problem | Solution | |
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| |
| ∙ Is there power to the boiler i.e. is the left hand side green LED (A) alight and | |
| flashing every 4 seconds. If not this is not a boiler fault – contact the installer | |
| ∙ Check pressure gauge on boiler shows a minimum of 1 bar | |
Boiler is not working for | If not | |
installer), turn off the tap on the filling loop and press the reset button (D) to | ||
central heating or hot water | ||
reset the boiler. If unable to do so or if the pressure continues to drop after | ||
| ||
| filling then contact your installer | |
| ∙ Is the lockout signal lamp (E) alight – Press boiler reset button (D) – If boiler | |
| still does not fire contact the installer | |
Boiler goes through ignition |
| |
sequence but will not fire for | ∙ Check gas supply (try another gas appliance cooker/fire etc) If no gas | |
either central heating or hot | supply then this is not a boiler fault – Contact the gas supplier | |
water and then goes to |
| |
ignition lockout |
| |
|
| |
Fan & pump run | ∙ Check that the air pressure switch test caps, on top of the boiler, are fitted | |
continuously but there is no | ||
correctly. | ||
attempt at ignition | ||
| ||
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| |
Mini C Only |
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| |
| ∙ Check that integral programmer is set to an ‘on’ period and the function | |
| switch is set to ‘auto’ – If it still does not operate contact your installer | |
Operating for hot water but | ∙ If fitted with an external programmer check that the central heating channel | |
is set at an ‘on’ period – If it still does not operate contact your installer. | ||
will not operate for central | ∙ Check the room thermostat is set at the required temperature – Test the | |
heating | room thermostat by turning fully up – If this does not respond contact your | |
| installer | |
| ∙ Check the radiator temperature control (C) is set at the winter setting for | |
| central heating. |
The nature of all combination boilers is to heat up water directly from the incoming mains water supply directly through the boiler to supply domestic hot water at the stated flow rates, (as shown in the boiler installation instructions), to achieve a 35°C temperature rise. As the ambient temperature of the cold main varies during the summer and winter months it is likely in the colder winter months that the flow rate will need to be reduced at the outlet taps to achieve the same temperatures achieved in the warmer summer months. This is not a fault with the appliance but is relevant to the varying temperature of the incoming cold mains water supply.
Mini S Only
Operating for hot water but | ∙ If fitted with an external programmer check that the central heating channel | |
is set at an ‘on’ period – If it still does not operate contact your installer. | ||
will not operate for central | ∙ Check the room thermostat is set at the required temperature – Test the | |
heating | room thermostat by turning fully up – If this does not respond contact your | |
| installer | |
|
| |
| ∙ If fitted with an external programmer check that the domestic hot water | |
Operating for central heating | channel is set at an ‘on’ period – If it still does not operate contact your | |
installer. | ||
but will not operate for hot | ||
∙ Check the cylinder thermostat is set at the required temperature – Test the | ||
water | ||
cylinder thermostat by turning fully up – If this does not respond contact | ||
| ||
| your installer |
Ideal Consumer Helpline
Tel: 01482 498660
www.idealboilers.com
Caradon Ideal Limited pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.
Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.
