IDEAL INDUSTRIES C32 backPoints for Boiler User, Troubleshooting - Typical Non Product Faults

backPoints for Boiler User

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

Troubleshooting – Typical Non Product Faults

Problem	Solution
	∙ Is there power to the boiler i.e. is the left hand side green LED (A) alight and
	flashing every 4 seconds. If not this is not a boiler fault – contact the installer
	∙ Check pressure gauge on boiler shows a minimum of 1 bar
Boiler is not working for	If not re-pressurise via the filling loop to 1 bar (if unsure contact your
	installer), turn off the tap on the filling loop and press the reset button (D) to
central heating or hot water
	reset the boiler. If unable to do so or if the pressure continues to drop after
	filling then contact your installer
	∙ Is the lockout signal lamp (E) alight – Press boiler reset button (D) – If boiler
	still does not fire contact the installer
Boiler goes through ignition
sequence but will not fire for	∙ Check gas supply (try another gas appliance cooker/fire etc) If no gas
either central heating or hot	supply then this is not a boiler fault – Contact the gas supplier
water and then goes to
ignition lockout
Fan & pump run	∙ Check that the air pressure switch test caps, on top of the boiler, are fitted
continuously but there is no
	correctly.
attempt at ignition
Mini C Only
	∙ Check that integral programmer is set to an ‘on’ period and the function
	switch is set to ‘auto’ – If it still does not operate contact your installer
Operating for hot water but	∙ If fitted with an external programmer check that the central heating channel
	is set at an ‘on’ period – If it still does not operate contact your installer.
will not operate for central	∙ Check the room thermostat is set at the required temperature – Test the
heating	room thermostat by turning fully up – If this does not respond contact your
	installer
	∙ Check the radiator temperature control (C) is set at the winter setting for
	central heating.

The nature of all combination boilers is to heat up water directly from the incoming mains water supply directly through the boiler to supply domestic hot water at the stated flow rates, (as shown in the boiler installation instructions), to achieve a 35°C temperature rise. As the ambient temperature of the cold main varies during the summer and winter months it is likely in the colder winter months that the flow rate will need to be reduced at the outlet taps to achieve the same temperatures achieved in the warmer summer months. This is not a fault with the appliance but is relevant to the varying temperature of the incoming cold mains water supply.

Mini S Only

Operating for hot water but	∙ If fitted with an external programmer check that the central heating channel
	is set at an ‘on’ period – If it still does not operate contact your installer.
will not operate for central	∙ Check the room thermostat is set at the required temperature – Test the
heating	room thermostat by turning fully up – If this does not respond contact your
	installer
	∙ If fitted with an external programmer check that the domestic hot water
Operating for central heating	channel is set at an ‘on’ period – If it still does not operate contact your
	installer.
but will not operate for hot
	∙ Check the cylinder thermostat is set at the required temperature – Test the
water
	cylinder thermostat by turning fully up – If this does not respond contact
	your installer

Ideal Consumer Helpline

Tel: 01482 498660

www.idealboilers.com

Caradon Ideal Limited pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.