iHome IA9 manual Troubleshooting, Symptom Possible Problem Solution

Troubleshooting

Symptom	Possible Problem	Solution
Unit does not turn on	AC adaptor isn't plugged into a working wall	Plug the AC adaptor into a working wall socket and plug the connector
	socket or not plugged into the power supply	into the supply jack on the unit
	jack on back of the unit
Unit doesn’t respond	Unit requires a reset	If unit is plugged in and doesn't respond, try resetting the unit by
		following these steps:
		a) remove iPhone/iPod from dock
		b) unplug unit from power source
		c) remove back up batteries
		d) wait a few minutes, then resume use
	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
		the connectors in the dock and on your iPhone/iPod. Then reseat it in
		the dock.
Battery Low icon	Batteries are weak	Replace with new batteries
always flashing
	Batteries were not installed properly	Check to make sure the polarity ( + and – ends) matches the diagram
		in the battery compartment
iPhone/iPod does not	iPhone/iPod is not docked properly	Remove your iPhone/iPod from the dock and check for obstruction on
respond to the unit/iPod		the connectors in the dock and on your iPhone/iPod. Then reseat it in
is playing but no sound		the dock.
comes out	Your iPhone/iPod software is too old	Upgrade software on your iPhone/iPod via iTunes on your computer
	iPhone/iPod is locked up/plays but no sound	Check the volume setting. Make sure your iPhone/iPod is working
	comes out	properly before docking into the unit. Please refer to your
		iPhone/iPod manual for details. See above for software upgrade
		information.
		You may need to reset your iPhone/iPod. Refer to your iPhone
		or iPod user guide for details on how to perform a reset.
	Using 1st or 2nd generation iPod, iPod Shuffle or	This system cannot control those iPod models or other devices.
	other devices.
Unit/iPhone/iPod	The unit is reacting to external interference	Move unit away from potential sources of external interference such as
performance is erratic		computers, modems, wireless devices (routers) or fluorescent light.
No sound from unit	Volume is set too low on unit	Make sure volume is turned up
iPhone/iPod didn’t	iPhone/iPod is not installed properly	Remove your iPhone/iPod from the dock and check for obstruction on
charge up		the connectors in the dock and on your iPhone/iPod. Then reseat it in
		the dock.
	iPhone/iPod is locked up/ frozen	Please make sure your iPhone/iPod is working properly before docking
	iPhone/iPod battery has problem	into the unit. Please refer to your iPhone/iPod manual for details.
No AM band radio	AM loop antenna is not connected to the unit	Plug the AM loop antenna connector to the jack on the back of the unit
sound but others OK
AM band radio is very	AM loop antenna isn’t located properly	Move the AM loop antenna away from the main unit AC adaptor and
noisy		rotate it for best reception
Time sync didn’t work	Older iPod models such as iPod mini do not	Make sure you are using an iPhone or newer iPod such as touch,
	support time sync function	nano or classic. If not available, set time manually (see page 3).

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