Troubleshooting
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| Symptom | Possible Problem | Solution |
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| Unit does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the connector |
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| socket or not plugged into the DC jack on back | into the DC jack on the unit |
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| of the unit |
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| Internal battery is run down/ needs charging | If the Internal battery is run down/ needs charging, connect unit to AC |
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| outlet to recharge battery |
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| Unit doesn’t respond | Unit requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by |
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| inserting the end of a paper clip or similar into the Reset Port located |
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| on the back of the unit and holding briefly. |
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| iPad/iPhone/iPod is not docked or connected | Remove your device from the dock OR USB port and check for obstruction |
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| properly | in the dock or USB port and on your device. Replace in dock OR USB |
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| port. Check that USB cables are connected. |
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| iPad/iPhone/iPod does | iPad/iPhone/iPod is not docked or connected | Remove your device from the dock OR USB port and check for obstruction |
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| not respond to the | properly | in the dock or USB port and on your device. Replace in dock OR USB |
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| unit, iPad/iPhone/iPod |
| port. Check that USB cables are connected. |
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| is playing but no |
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| sound comes out | Your iPad/iPhone/iPod software is too old | Upgrade software on your iPad/iPhone/iPod via iTunes on your |
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| computer |
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| iPad/iPhone/iPod is locked up/plays but no | Check the volume setting. Make sure your iPad/iPhone/iPod is working |
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| sound comes out | properly before docking into the unit. Please refer to your iPad/iPhone/iPod |
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| manual for details. See above for software upgrade information. |
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| You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone |
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| or iPod user guide for details on how to perform a reset. |
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| Unit/iPad/iPhone/iPod | The unit is reacting to external interference | Move unit away from potential sources of external interference such as |
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| performance is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. |
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| No sound from unit | Volume is set too low on unit | Make sure volume is turned up |
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| iPad/iPhone/iPod | iPad/iPhone/iPod is not docked or connected | Remove your device from the dock OR USB port and check for obstruction |
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| properly | in the dock or USB port and on your device. Replace in dock OR USB |
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| didn’t charge up |
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| port. Check that USB cables are connected. |
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| iPad is connected to USB port | The USB port does not support iPad charging. Charge your iPad in the |
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| power source using cables that came with the device. |
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| iPad/iPhone/iPod is locked up/ frozen | Please make sure your iPad/iPhone/iPod is working properly before |
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| docking into the unit. Please refer to your iPad/iPhone/iPod manual for |
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| iPad/iPhone/iPod battery has problem |
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| details. |
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| Unit is operating on internal battery | Make sure unit is connected to AC power to charge connected |
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| devices. Unit will not charge devices while operating on the internal |
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| battery. |
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| iHome App alarm | Selected alarm connection (USB or | In order to respond to a wakeup command, the target device must be |
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| did not go off | dock was not the last connection the device | in the last connection (USB or |
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| was PLAYED through | not just docked to. |
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