Troubleshooting

 

 

Symptom

Possible Problem

Solution

 

 

 

Unit does not turn on

AC adaptor isn't plugged into a working wall

Plug the AC adaptor into a working wall socket and plug the connector

 

 

 

 

socket or not plugged into the DC jack on back

into the DC jack on the unit

 

 

 

 

of the unit

 

 

 

 

 

 

Internal battery is run down/ needs charging

If the Internal battery is run down/ needs charging, connect unit to AC

 

 

 

 

 

outlet to recharge battery

 

 

 

Unit doesn’t respond

Unit requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by

 

 

 

 

 

inserting the end of a paper clip or similar into the Reset Port located

 

 

 

 

 

on the back of the unit and holding briefly.

 

 

 

 

iPad/iPhone/iPod is not docked or connected

Remove your device from the dock OR USB port and check for obstruction

 

 

 

 

properly

in the dock or USB port and on your device. Replace in dock OR USB

 

 

 

 

 

port. Check that USB cables are connected.

 

 

 

iPad/iPhone/iPod does

iPad/iPhone/iPod is not docked or connected

Remove your device from the dock OR USB port and check for obstruction

 

 

 

not respond to the

properly

in the dock or USB port and on your device. Replace in dock OR USB

 

 

 

unit, iPad/iPhone/iPod

 

port. Check that USB cables are connected.

 

 

 

is playing but no

 

 

 

 

 

 

 

 

 

 

 

sound comes out

Your iPad/iPhone/iPod software is too old

Upgrade software on your iPad/iPhone/iPod via iTunes on your

 

 

 

 

 

computer

 

 

 

 

iPad/iPhone/iPod is locked up/plays but no

Check the volume setting. Make sure your iPad/iPhone/iPod is working

 

 

 

 

sound comes out

properly before docking into the unit. Please refer to your iPad/iPhone/iPod

 

 

 

 

 

manual for details. See above for software upgrade information.

 

 

 

 

 

You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone

 

 

 

 

 

or iPod user guide for details on how to perform a reset.

 

 

 

 

 

 

 

 

 

 

Unit/iPad/iPhone/iPod

The unit is reacting to external interference

Move unit away from potential sources of external interference such as

 

 

 

performance is erratic

 

computers, modems, wireless devices (routers) or fluorescent light.

 

 

 

 

 

 

 

 

 

No sound from unit

Volume is set too low on unit

Make sure volume is turned up

 

 

 

 

 

 

 

 

 

 

iPad/iPhone/iPod

iPad/iPhone/iPod is not docked or connected

Remove your device from the dock OR USB port and check for obstruction

 

 

 

properly

in the dock or USB port and on your device. Replace in dock OR USB

 

 

 

didn’t charge up

 

 

 

 

port. Check that USB cables are connected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

iPad is connected to USB port

The USB port does not support iPad charging. Charge your iPad in the

 

 

 

 

 

30-pin dock, or for models with 8-pin Lightning connector, connect to

 

 

 

 

 

power source using cables that came with the device.

 

 

 

 

iPad/iPhone/iPod is locked up/ frozen

Please make sure your iPad/iPhone/iPod is working properly before

 

 

 

 

 

docking into the unit. Please refer to your iPad/iPhone/iPod manual for

 

 

 

 

iPad/iPhone/iPod battery has problem

 

 

 

 

details.

 

 

 

 

Unit is operating on internal battery

Make sure unit is connected to AC power to charge connected

 

 

 

 

 

devices. Unit will not charge devices while operating on the internal

 

 

 

 

 

battery.

 

 

 

iHome App alarm

Selected alarm connection (USB or 30-pin

In order to respond to a wakeup command, the target device must be

 

 

 

did not go off

dock was not the last connection the device

in the last connection (USB or 30-pin dock) a device was playing in,

 

 

 

 

was PLAYED through

not just docked to.

 

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iHome iDN48 manual Troubleshooting, Symptom Possible Problem Solution