Trouble Shooting

Symptom

Possible Problem

Solution

 

 

 

Unit doesn’t respond

AC adaptor isn’t plugged to a wall outlet or the

Plug the AC adaptor into a wall outlet and plug the

(no power)

connector is not plugged into the power supply

connector into the power supply jack on the unit

 

jack on the back of the unit

 

 

 

 

 

Wall outlet is not functioning

Plug another device into the same outlet to

 

 

confirm the outlet is working

 

 

 

iPod cannot dock

Using no or wrong iPod insert

Make sure the dock insert is the proper fit for your iPod

properly

 

 

iPod is not installed properly

Remove your iPod from the dock and check for any

 

 

 

obstruction on the connectors in the dock and on

 

 

your iPod. Then reseat it in the dock.

 

 

 

iPod does not

iPod is not installed properly

Remove your iPod from the dock and check for any

respond to the

 

obstruction on the connectors in the dock and on

unit

 

your iPod. Then reseat it in the dock.

 

 

 

 

Your iPod software is too old

Upgrade software on your iPod. For details, visit

 

 

http://www.apple.com/ipod/download

 

 

 

 

iPod is locked up

Please make sure your iPod is working properly before

 

 

docking it to the unit. Please refer to your iPod manual

 

 

for details on iPod operation.

 

 

 

 

Using 1st or 2nd generation iPod, iPod Shuffle or

iH30 cannot control those iPods or other devices.

 

other device

 

 

 

 

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iHome iH30 warranty Trouble Shooting, Symptom Possible Problem Solution