Trouble Shooting, Symptom Possible Problem Solution

Trouble Shooting

Symptom	Possible Problem	Solution

Unit doesn’t respond	AC adaptor isn’t plugged to a wall outlet or the	Plug the AC adaptor into a wall outlet and plug the
(no power)	connector is not plugged into the power supply	connector into the power supply jack on the unit
	jack on the back of the unit

	Wall outlet is not functioning	Plug another device into the same outlet to
		confirm the outlet is working

iPod cannot dock	Using no or wrong iPod insert	Make sure the dock insert is the proper fit for your iPod
properly
properly	iPod is not installed properly	Remove your iPod from the dock and check for any
	iPod is not installed properly	Remove your iPod from the dock and check for any
		obstruction on the connectors in the dock and on
		your iPod. Then reseat it in the dock.

iPod does not	iPod is not installed properly	Remove your iPod from the dock and check for any
respond to the		obstruction on the connectors in the dock and on
unit		your iPod. Then reseat it in the dock.

	Your iPod software is too old	Upgrade software on your iPod. For details, visit
		http://www.apple.com/ipod/download

	iPod is locked up	Please make sure your iPod is working properly before
		docking it to the unit. Please refer to your iPod manual
		for details on iPod operation.

	Using 1st or 2nd generation iPod, iPod Shuffle or	iH31H cannot control those iPods or other devices.
	other device