ENGLISH
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the original date of purchase of Your appli- ance at IKEA, unless the appliance is named LAGAN in which case two (2) years of guar- antee apply. The original sales receipt is re- quired as proof of purchase. If service work is carried out under guarantee, this will not ex- tend the guarantee period for the appliance,
Which appliances are not covered by the IKEA five (5) years guarantee?
The range of appliances named LAGAN and all appliances purchased in IKEA before 1st of August 2007
Who will execute the service?
IKEA service provider will provide the service through its own service operations or author- ized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused by faulty construc- tion or material faults from the date of pur- chase from IKEA. This guarantee applies to domestic use only. The exceptions are speci- fied under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. re- pairs, parts, labour and travel will be cov- ered, provided that the appliance is accessi- ble for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regula- tions are applicable. Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will exam- ine the product and decide, at its sole discre- tion, if it is covered under this guarantee. If considered covered, IKEA service provider or its authorized service partner through its own service operations, will then, at its sole dis- cretion, either repair the defective product or replace it with the same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
14
•Deliberate or negligent damage, damage caused by failure to observe operating in- structions, incorrect installation or by con- nection to the wrong voltage, damage caused by chemical or
•Consumable parts including batteries and lamps.
•
•Accidental damage caused by foreign ob- jects or substances and cleaning or un- blocking of filters, drainage systems or soap drawers.
•Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to have been caused by production faults.
•Cases where no fault could be found dur- ing a technician’s visit.
•Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non- original parts have been used.
•Repairs caused by installation which is faulty or not according to specification.
•The use of the appliance in a
•Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer's delivery address, then dam- age to the product that occurs during this delivery will be covered by this guarantee.
