Troubleshooting Page 51
Troubleshooting
Physical Issues
Symptom Possible Solutions
No power Verify the power cord is properly connected to the power
outlet and to the Mondopad™.
Verify the Mondopad power switch is ON and that the
Power button on the remote or keypad has been turned on
(the front LED should be green).
Plug another electrical device to the power outlet to verify
that the outlet is supplying the proper voltage.
Mondopad shuts down
suddenly
Check the Sleep Timer setting in the Configuration 2 OSD
menu. Disable the Sleep Timer, if desired.
Verify that a source is active.
Mondopad may have overheated. Remove any objects
blocking the vents.
Mondopad is turning on
and/or off automatically at the
same time of day
Check both the Date & Time settings and the Schedule
settings in the Advanced Option OSD menu to verify
accuracy. Disable scheduling, if desired.
No image If attempting to display an external source, see “No image
from external source” below.
Verify that Mondopad is turned on (the front LED should be
solid green).
Verify that the Mondopad PC is turned on (the PC LED on
the back of Mondopad should be solid green).
Check the Operation mode in the OSD menu. To see the
Mondopad Collaboration software, the Configuration 1>
Operation Mode must be set to AIO. Note: Mondopad must
be powered off and back on for changes to take effect.
No image from external
source
Verify that connections between the source and the tablet
have been made correctly.
Verify that the cables are in good condition.
Verify the correct input source is selected and that the input
signal is compatible with the tablet.
If the external source is not detected, the Video source
menu defaults back to PC/Mondopad.
No sound If using the Mondopad sound bar, verify that the sound bar
is connected properly and that the sound bar power switch
is turned on.
If the sound bar or an external sound system is not being
used, verify that the Speaker setting in the OSD Audio
menu is set to Internal.
If using an external source, such as S-video, verify that an
audio cable is correctly installed between the device and
the tablet.
Using the remote, verify the volume is turned up enough
and not muted.
If using the Mondopad collaboration software, verify that
the volume is not muted in the application. (Look at the