TROUBLESHOOTING

Symptom Troubleshooting Tips

The menu is frozen. Unplug power from the phone. Wait 10 seconds and re-plug. Wait for the phone to re-initialize. All user
settings are retained. Note: A Factory Reset (accomplished through the System Settings menu) resets
everything to factory default settings. All user settings and the phonebook will be lost.
I cannot make a call If the Not Registered icon is displayed and a network error appears, check your network connection.
Verify that the Ethernet cable is good and that you can successfully connect to the network. The net-
work cable should be connected to a live jack and connected to the LAN connector on the back of the
phone.
If the Not Registered icon is displayed and no error messages appear, log into your InFocus portal ac-
count at http://www.InFocus.net or contact your service provider. Verify that your device is displayed,
registered and authenticated.
I cannot access System Settings System Settings are meant to be used by your system administrator and are PIN-protected. To ac-
cess these items, see your system administrator. If you are the system administrator, see "Access the
System Settings menu" on page 31. If you have forgotten your PIN, please contact InFocus Technical
Support at www.infocus.com/support.
The video image is poor. See "Change the Camera Settings" on page 28
How do I see myself to verify
the camera position?
Toggle the Self View soft key until your image encompasses the entire screen.
Adjust the phone and camera position to center yourself in the image.
Calls are not coming in If the Do Not Disturb icon is visible, touch the Do Not Disturb soft key to turn off this feature.
If the Call Forwarding icon is visible, turn off the Call Forwarding feature (See "Turn Call Forwarding On/
Off" on page 15).
My calls are not forwarding
properly
If the Call Forwarding icon is visible, verify that the Call Forwarding feature has been set up correctly
(See "Program Call Forwarding" on page 15). Calls will not be forwarded if the Forward Numbers are
left blank or if Call Forward Mode is set to Off. Also check InFocus portal Call Forwarding settings at
http://www.InFocus.net.
For additional troubleshooting support, please contact:
InFocus Corporation
Technical Support
6am-5pm PST
877-388-8385
www.infocus.com/support