Insignia NS-15E720A12, NS-19E720A12, NS-22E730A12, NS-24E730A12 Remote control, General

Problem	Solution
Good picture, but no sound.	• Increase the volume.
	• Make sure that the sound is not muted.
	• Make sure that the correct audio mode is
	selected.
	• Make sure that the audio cables are connected
	correctly and securely to the back of your TV.
	• Make sure that the antenna or cable TV is
	connected correctly and securely. See
	“Connecting a cable or satellite box” or
	“Connecting an antenna or cable TV (no box)” in
	the online User Guide.
	• If you are using an antenna, the digital channel
	signal may be low. To check the digital channel

Problem

Trouble programming your existing universal remote control.

Solution

•See instructions and a table of common codes in “Programming a different universal remote control” in the online User Guide.

•Codes are subject to change. For up to date codes, go to www.insigniaproducts.com.

•Replace dead batteries with new batteries. See “Installing remote control batteries” in the online User Guide.

•Refer to the User Guide that accompanied your universal remote control and contact the manufacturer if problems persist.

	signal strength, see “Checking the digital signal
	strength” in the online User Guide.
	• The audio cable(s) you are using may be bad. Try
	a new set.
Poor picture	• Make sure that the room is not too bright. Light
	reflecting off the screen can make the picture
	difficult to see.
	• If an S-VHS camera or a camcorder is connected
	while another connected device is turned on,
	the picture may be poor. Turn off one or more
	devices.
Good sound but poor color	• Adjust the contrast, color, and brightness
	settings.
Audio noise	• Other devices (for example, surround sound
	receiver, external speakers, fans, or hair dryers)
	may be interfering with your TV. Try turning off
	one device at a time to determine which device
	is causing interference. Once you have
	determined which device is causing
	interference, move it further from the TV to
	eliminate the interference.
No output from one of the	• Adjust the audio balance. See “Adjusting sound
speakers
	settings” in the online User Guide.
	• Make sure that the audio cables are connected
	correctly and securely to the back of your TV.
After images appear	• Do not display a still image, such as a logo,
	game, or computer image, for an extended
	period of time. This can cause a permanent
	after-image to be burned into the screen. This
	type of damage is not covered by your warranty.

Remote control

Problem	Solution
Remote control does not	• Make sure that the power cord is correctly
work.
	connected to your TV and a power outlet.
	• Make sure that there are no obstructions
	between the remote control and the remote
	control sensor on the front of the TV.
	• Point the remote control directly at the remote
	control sensor on your TV. For the location of the
	remote control sensor, see “Front” in the online
	User Guide.
	• Make sure that the batteries are installed
	correctly. See “Installing remote control
	batteries” in the online User Guide.
	• Replace dead batteries with new batteries. See
	“Installing remote control batteries” in the
	online User Guide.

General

Problem	Solution
No power	• Make sure that the power cord is correctly
	connected to your TV and a power outlet.
	• Unplug the power cord, wait 60 seconds, then
	plug the cord back in and turn on your TV.
	• Other devices (for example, surround sound
	receiver, external speakers, fans, or hair dryers)
	may be interfering with your TV. Try turning off
	one device at a time to determine which device
	is causing interference. Once you have
	determined which device is causing
	interference, move it further from the TV to
	eliminate the interference.
“No signal” error	• Press INPUT and make sure that you have
message is displayed
	selected the correct input for the device or
	service you are trying to use.
	• If you are using a cable or satellite box, use the
	remote that came with that box to change
	channels.
	• Make sure you have the correct input selected to
	view channels from the cable or satellite box.
After Auto Channel	• Reception can vary by channel depending on the
Search, there are no
	broadcast power level of a given station. Contact
channels
	your cable or satellite TV provider.
	• Make sure the antenna or cable/satellite TV is
	connected securely to your TV.
	• Try replacing the cable between the
	antenna/cable or cable/satellite box and your
	TV.
One or more channels	• Make sure that the channels are not blocked. See
do not display.
	“Setting parental control levels.”
	• Make sure that the channels are not hidden. The
	channel may have been deleted from the
	channel list. You can tune to the channel by
	pressing the number buttons or you can add the
	channel back to the channel list. See “Hiding
	channels” in the online User Guide.
	• If you are using a cable or satellite box, use the
	remote that came with that box to change
	channels.
	• Make sure you have the correct input selected to
	view channels from the cable or satellite box.
	• If you are using an antenna, the digital channel
	signal may be low. To check the digital channel
	signal strength, see “Checking the digital signal
	strength” in the online User Guide.
Password is lost.	• Enter 9999 to access parental controls, then set
	a new password. See “Setting or changing the
	password” in the online User Guide.
Some settings cannot be	• If a setting is grayed, the setting is not available
accessed.
	in the current video input mode.

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