Insignia
•Update the firmware occasionally to make sure that you have the latest version and product features.
Updating the firmware
To update the firmware:
1On the Internet, connect your Web browser to
2Follow the online instructions to download the updated firmware files. Make sure that you take note of where the file is saved to.
3
4When the file finishes copying, unplug the USB cable. The player automatically detects and installs the new firmware.
Warning
Installing new firmware will automatically delete all content from the player.
Ordering a replacement battery
You can purchase a replacement battery from the following web address: http://bestbuy.partsearch.com/
FAQ
How do I copy files to the player?
In File & Folder (MSC) mode, you can copy files to the player the same way you copy files to a hard drive or flash memory drive. In Media Manager (MTP) mode, you can use BBDMS, Windows Media Player, or other digital music managers to transfer files to your player. For more information, see “Copying music files to your player” on page 17 and “Select the USB mode” on page 27.
Which file formats does the player support?
This player supports MP3, WMA, secure WMA, and Audible audio formats. Any other formats must be converted to a supported format before being copied to your player.
What is MTP?
Media Transfer Protocol (MTP, or Media Manager mode) is a protocol for connecting portable devices to a Windows XP computer and synchronizing digital media content between those devices.
When I copy files to the player using Windows Explorer, what folder should I copy them to?
In Media Manager (MTP) mode, copy them to the Media folder on the player. In File & Folder (MSC) mode, you can copy them to the root directory.
Some of my music files are on my player, but cannot be played. When I select them, a different song begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test this, try to play a song that you have copied from an older CD and converted to MP3 format. If you can play that song but not the song that doesn't play, then you need to purchase the rights to play the song.
Why should I update the firmware?
You should always update the player to the latest firmware to make sure that it works correctly and has the latest features. For more information, see “Updating the firmware” on page 29.
How do I copy a CD to my player?
First you must rip the CD using a digital music manager like Best Buy Digital Music Store or Windows Media Player. After the songs are on your computer, copy the songs to the player using Windows Explorer or a digital music manager. For more information, see “Copying music files to your player” on page 17.
Why does my player display a message that says “Unknown artist/album”?
This message usually appears when the music file does not contain artist or album information (incomplete ID3 tags). See the documentation or online help of your digital music manager for instructions on adding that information to your music files.
Getting help
Contacting technical support
Before you contact technical support, review the FAQ section to see if your question is already answered there.
If you have questions about the use or features of your player, call Technical Support at
Get additional online help at:
Learn more
On the Internet, you can use a Web search site to find information on the following topics*:
•“Ripping CDs”
•“Downloading music”
•“Downloading MP3s”
•“MP3 music”
•“MP3 copyright law”
*Best Buy Enterprise Services, Inc. does not maintain and is not responsible for the content of Web pages you find using these search terms.
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