74
NS-28E200NA14 Insignia 28" LED TV
www.insigniaproducts.com
MHL-enabled device or Roku Streaming Stick
Problem Solution
The mobile
device does not
charge when
connected to
the
HDMI 2/MHL
jack.
• Make sure that cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a microUSB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
My TV is not
displaying the
video or playing
the audio from
the connected
mobile device.
• Make sure that cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a microUSB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is playing
the audio from
a connected
device but is
not displaying
the video.
• Make sure that cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a microUSB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is
displaying the
video from the
connected
device but is
not playing the
audio.
• Make sure that the volume on
your mobile d evice is tu rned up
and not muted.
• Make sure that the volume on
your TV is turned up and not
muted.
• Make sure that cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a microUSB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
•Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
Problem Solution