Insignia NS-37L760A12 Troubleshooting, End of life directives, Non-activepixels, Video and audio, Warning

NS-37L760A12

End of life directives

Your TV contains tin-lead solder and a fluorescent lamp containing a small amount of mercury. Disposal of these materials may be regulated for environmental reasons. Your TV also contains material that can be recycled and reused. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance at www.eia.org to find a recycler in your area.

Non-active pixels

The LCD panel contains almost 3 million thin film transistors, which provide exceptionally sharp video quality. Occasionally, a few non-active pixels may appear on the screen as a fixed blue, green, or red point. These non-active pixels do not adversely affect the performance of your TV, and are not considered defects.

Troubleshooting

Warning

	Do not try to repair your TV yourself. Contact
	authorized service personnel.

Video and audio

Problem		Solution
Picture does not fill the		• Change the aspect ratio. An increasing amount
screen. There are black bars		• Change the aspect ratio. An increasing amount
screen. There are black bars		of digital TV and movies are presented in wide
around the picture.		of digital TV and movies are presented in wide
around the picture.		screen (16:9). See “Adjusting the TV picture” in
		screen (16:9). See “Adjusting the TV picture” in
		the online User Guide.

No picture (screen is not lit)		• Press	on the TV or the remote control.
No picture (screen is not lit)
and no sound.
and no sound.		• Make sure that Audio Only option is set to Off.
		• Make sure that Audio Only option is set to Off.
		See “Playing TV audio only” in the online User
		Guide.
		• Make sure that the video cables are connected
		securely to your TV.
		• Adjust the contrast and brightness. See
		“Adjusting the TV picture” in the online User
		Guide.
		• Make sure that the power cord is plugged in.
		• Make sure that the correct video input source is
		selected. See “Selecting the video input source”
		in the online User Guide.
		• Try another channel. The station may be
		experiencing problems.
		• Make sure that the incoming signal is
		compatible.
		• Make sure the antenna or cable TV is connected
		correctly and securely. See “Connecting a cable
		or satellite box” or “Connecting an antenna or
		cable TV (no box)” in the online User Guide.
		• Check the closed caption settings. Some TEXT
		modes can block the screen.

	Problem	Solution
	Dark, poor, or no picture	• Try another channel. The station may be
	(screen is lit), but sound is	• Try another channel. The station may be
	(screen is lit), but sound is	experiencing problems.
	good.	experiencing problems.
	good.	• Make sure that the antenna or cable TV is
		• Make sure that the antenna or cable TV is
		connected correctly and securely. See
		“Connecting a cable or satellite box” or
		“Connecting an antenna or cable TV (no box)” in
		the online User Guide.
		• Adjust the brightness. See “Adjusting the TV
		picture” in the online User Guide.
		• Make sure that the correct picture mode is
		selected. See “Adjusting the TV picture” in the
		online User Guide.
		• If you are using an antenna, the digital channel
		signal may be low. To check the digital channel
		signal strength, see “Checking the digital signal
		strength” in the online User Guide.
		• If you are using an antenna and the signal
		strength is low, adjust the antenna or use a
		highly directional outdoor antenna or set-top
		antenna with a built-in amplifier.
		• Make sure that the video cables are connected
		securely to your TV.
		• The video cable(s) you are using may be bad. Try
		a new set.

	No color, dark picture, or	• Try another channel. The station may be
	color is not correct.	• Try another channel. The station may be
	color is not correct.	experiencing problems.
		experiencing problems.
		• Adjust the color settings. See “Adjusting the TV
		picture” in the online User Guide.
		• Make sure that the video cables are connected
		correctly and securely to your TV.
		• Make sure that the antenna or cable TV is
		connected correctly and securely. See
		“Connecting a cable or satellite box” or
		“Connecting an antenna or cable TV (no box)” in
		the online User Guide.
		• If you are using an antenna, the digital channel
		signal may be low. To check the digital channel
		signal strength, see “Checking the digital signal
		strength” in the online User Guide.
		• If you are using an antenna and the signal
		strength is low, adjust the antenna or use a
		highly directional outdoor antenna or set-top
		antenna with a built-in amplifier.

	Only snow (noise) appears	• Try another channel. The station may be
	on the screen.	• Try another channel. The station may be
	on the screen.	experiencing problems.
		experiencing problems.
		• Make sure that the antenna or cable TV is
		connected correctly and securely. See
		“Connecting a cable or satellite box” or
		“Connecting an antenna or cable TV (no box)” in
		the online User Guide.
		• If you are using an antenna, the digital channel
		signal may be low. To check the digital channel
		signal strength, see “Checking the digital signal
		strength” in the online User Guide.
		• If you are using an antenna and the signal
		strength is low, adjust the antenna or use a
		highly directional outdoor antenna or set-top
		antenna with a built-in amplifier.

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