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Troubleshooting | |||||
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Issue | Solution | ||||
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No sound or | Make sure your DVD is connected properly. Make | ||||
distorted sound. | sure all cables are securely inserted into the | ||||
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| appropriate jacks. | |
Cannot advance | You cannot advance through the opening credits | ||||
through a movie. | and warning information that appears at the | ||||
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| beginning of movies because the disc is | |
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| programmed to prohibit that action. | |
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A stop icon | The feature or action cannot be completed at this | ||||
appears on the | time because: | ||||
screen. |
| • The disc’s software restricts it. | |||
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| • The disc’s software does not support the |
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| feature (e.g., angles). |
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| • The feature is not available at the moment. |
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| • You have requested a title or chapter |
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| number that is out of range. |
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Picture is |
| • The disc may be damaged. Try another | |||
distorted. |
| disc. | |||
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| • It is normal for some distortion to occur |
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| during forward and reverse scan. |
No forward or | Some discs have sections that prohibit rapid | ||||
reverse scan. | scanning or title and chapter skip. | ||||
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IR sensor is not |
| • Check the batteries in the remote. | |||
working. |
| • Make sure that the remote sensor is not | |||
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| obstructed. |
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| • Make sure that the infrared transmitter is |
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| pointed toward the remote sensor. |
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Disc will not play. |
| • Insert the disc with the label side facing up. | |||
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| • Check the |
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| plays DVDs, audio CDs and MP3s. |
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Playback starts, |
| • This player is a Region 1 device. Check the | |||
but stops |
| regional code of the disc. If the regional | |||
immediately. |
| codes do not match, the disc will not play. | |||
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| • The disc could be dirty. Clean the disc. |
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| • Make sure that there is no condensation. |