White Paper: The All New 2010 Intel® Core™ vPro™ Processor Family: Intelligence that Adapts to Your Needs

Accurate, remote discovery and inventory for wired or wireless systems

On average, up to 20% of a business’s PCs are not in compliance at any given time12. Adding to this problem is the difficulty in getting accurate software inventories. For example, software inventories for laptops are often up to 11% inaccurate12. One problem with inaccuracies caused by underreporting is that it may also expose corporate officers to liabilities, such as noncompliance with Sarbanes-Oxley and other government regulations. There is a critical need for accurate system inventories, especially for PCs that are powered off or whose OS is inoperative.

PCs with a new Intel Core vPro processors give IT “always-available” access to system information. This makes it easier for IT to perform accurate, remote discovery and inventory of wired and wireless PCs both inside and outside the corporate firewall:

•UUID, which persists even across reconfigurations, reimaging, and OS rebuilds.

•Hardware-asset information, such as manufacturer and model information for components. This information is automatically updated each time the system goes through POST.

•Software-asset information, such as software version information,

.DAT file information, pointers to database information, and other data stored by third-party vendors in the persistent memory space provided by Intel vPro technology.

When managing PCs with a new Intel Core vPro processor, IT technicians can:

•Write asset and other information (or pointers to asset information) into protected memory.

•Poll both wired and wireless systems in any power state for hardware- and software-asset information stored in protected memory – an out-of-band (outside the OS) process that is up to 94% faster than performing a manual inventory12.

•Identify noncompliant PCs even if management agents have been disabled.

•Power up PCs that are off to perform inventory tasks, push replacement management agents to the system, and remotely power the PC back to the state in which the user left it.

•Push replacement agents to a wired or wireless PC, to bring it back into compliance before further network access is allowed even if management agents are missing.

The capabilities help reduce time-consuming manual inventories, saving significant costs in labor. Unused software licenses can also be appropriately reallocated to other resources, while hardware assets can be better utilized and warranties better managed. At the same time, businesses can be more confident that their audits are in compliance with government regulations.

KVM Remote Control lowers support costs

In spite of improved remote management tools, almost 20% of problem tickets still require that users help resolve the problem26. Even with the use of the remote management capabilities of Intel vPro technology, the complexity these “edge” failures have traditionally meant that a technician must still make a deskside visit or ask users to help resolve the problem.

A PC with a new Intel Core i5 vPro processor with Intel integrated graphics delivers hardware-based KVM Remote Control.2 Unlike software- based KVM, hardware-based KVM Remote Control allows an authorized IT technician to more securely see and control PCs reliably through all states to resolve software failures – even beyond the corporate firewall. With KVM Remote Control, technicians have full interactivity with the PC to remotely resolve complex issues with BIOS, startups/shutdowns, blue screens, OS freezes, disk failures and network software issues.

With KVM Remote Control, technicians can now:

•Remotely reduce the IT effort required for manual failure resolution of patch deployment failures by up to 84%26.

•Remotely reduce manual IT effort required for major software malfunctions by up to 96%26.

Typical savings from KVM Remote Control

Studies show that PCs with a new Intel® Core™ vPro™ processor with KVM Remote Control2 (keyboard video mouse) can reduce problem resolution time by 20% for complex software issues26.

These include “edge” issues, such as major software failures and patch deployment failures.

For example, a model company with approximately 30,000 PCs can realize savings of up to $1.4 million in IT service costs over

3 years, by implementing the remote management capabilities of Intel® vPro™ technology for problem resolution26. Adding hardware -based KVM Remote Control1 can save such a company an additional $133,000 in IT service costs and $97,000 in user productivity.26 That is conservatively equivalent to about 2,400 IT hours at $55 per hour, and approximately 2,400 hours in user productivity.26

General improvements in phone-based support can help business realize further benefits in user productivity – more than $740,000 in savings.26 For a company with 30,000 PCs, the overall savings over 3 years from using the capabilities of a new Intel Core vPro processor with KVM Remote Control can be over $1.6 million.26

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