Inter-Tel 8500 - page 76

GETTING STARTED

LEARNING MORE

Axxess® Model 8500 Phone User Guide

Q8. Why can’t I use one of the features described in this guide?

A8. There are a few reasons why you might not be able to access the feature. Some possi-

ble reasons include:

•Your system software version may not support the feature. This guide covers

software versions 3.0 and later. (See page7 for more information about software

compatibility.)

•Your system administrator may not have enabled the feature for your phone.

•Your system administrator may have programmed your phone to block the fea-

ture.

Q9. If I need further assistance, how do I get technical support?

A9. First, contact your system administrator if you have a question that is not covered in

this user guide. If you need further assistance, contact your local authorized Inter-Tel

dealer. All Inter-Tel sales, service, and support are handled at the local level.

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions may have been reprogrammed so that the feature buttons do not match those described in this guide. Message Indicator Lamp A BOUT VOICE M 6 WHAT YOU SEE AND HEAR 7 S OFTWARE C , Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 16 Receiving Intercom Calls 17 Outside Calls Placing Outside Calls 18 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 21 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 23 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call 25 REDIALING A NUMBER USING A HEADSET 26 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 27 Enhanced Speakerphone Mode 28 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 30 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 33 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Moving On 38 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 40 Enabling Automatic Call Answer Changing the Language Returning to Default Operation 41 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 42 Changing the Call Screening Transfer Method 43 Programming a Fax Destination Changing the Message Search Order 44 Programming Remote Messaging Page SPEED DIALING Station Speed D ial 47 Storing Station Speed-Dial Numbers 48 Programming Station Speed-Dial Numbers Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 54 USING ACCOUNT CODES SCREENING CALLS 56 USING THE VOICE MAIL DIRECTORY PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 58 Remote Feature Access 59 REQUESTING AGENT HELP 60 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 61 Logging In and Out of ACD Hunt Groups 62 Ending an ACD Hunt Group Call Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU 65 F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I L M N O P S T U V W VOICE MAIL FLOWCHART OTE: N