Inter-Tel 8526 manual

Model 8524/8525/8526

User Guide

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING THE VOLUME 3 TRANSFERRING A CALL TO ANOTHER EXTENSION TRANSFERRING A CALL TO AN OUTSIDE NUMBER TRANSFERRING A CALL TO VOICE MAIL USING REVERSE TRANSFER (CALL PICKUP) 4 L RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* ADVANCED MAILBOX MAIN MENU: TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice PRODUCT DISPOSAL INSTRUCTIONS iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents iv CONTENTS PAGE Finding Your Way 2 W ABOUT THIS GUIDE 3 FINDING YOUR WAY HOLD ABOUT YOUR ENDPOINT Dialpad and Indicators EARPIECE _ _ _ _ _ _ _ _ _ _ _ LCD PANEL Liquid Crystal Display (LCD) Default Line and Function Buttons FINDING YOUR WAY Basic Button Functions 6 MAINTENANCE AND DIAGNOSTICS 7 BATTERY PACKS & HEADSET Battery Packs Indications of Low Battery Setting Up The Chargers 8 The Charging Stand The Quick Charger 9 The Model 8524/8525/8526 Headset Ringing with Headset Answer A Call Low Headset Volume 10 A BOUT VOICE M Page 12 Enterprise Messaging Automatic Speech Recognition (ASR) 14 MODEL 8524/8525/8526 ENDPOINTS VS. T TIPS FOR USE Endpoint Guidelines 16 Telephone System Guidelines Getting Started TURNING YOUR ENDPOINT ON AND OFF SETTING UP VOICE MAIL 19 Initializing Your Mailbox 20 Recording Your Personal Greetings 21 Recording Your Voice Mail Directory Name 22 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls Receiving Intercom Calls 23 Outside Calls Placing Outside Calls 24 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD MUTING THE MICROPHONE 26 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number 28 USING REVERSE TRANSFER FORWARDING CALLS Manual Call Forwarding 30 Automatic System Forwarding Redirect Call REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Display Outside Partys Name/Number 32 USING THE MESSAGE FEATURE Leaving Messages Receiving Messages ACCESSING YOUR MAILBOX 34 DISABLING AND ENABLING ASR ACCESSING VOICE MAIL MESSAGES Listening to Messages 36 Recovering Deleted Voice Mail Messages 38 Recording and Sending Voice Mail Messages 39 40 Canceling Unheard Voice Mail Messages USING DO-NOT-DISTURB MODE 42 USING REMINDER MESSAGES Page Moving On 46 SETTING ENDPOINT PREFERENCES Changing Volume Levels Changing the Ring Type Enabling Automatic Call Answer Returning to Default Station 48 SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 49 Changing the Voice Mail Message Envelope 50 Changing the Call Screening Transfer Method 51 Programming a Fax Destination Changing the Message Search Order 52 Programming Remote Messaging Page 54 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers Page 56 Creating Station Speed-Dial Buttons 57 Dialing Station Speed-Dial Numbers System Speed Dialing USING RECORD-A-CALL 58 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B 60 USING ACCOUNT CODES SCREENING CALLS USING DIRECTORIES Telephone Directory 62 63 Basic Search 64 Voice Mail Directory Page 66 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password Remote Feature Access 68 REQUESTING AGENT HELP 69 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 70 Logging In and Out of ACD Hunt Groups 71 Ending an ACD Hunt Group Call Page Using E-Mail Reader 74 E-MAIL READER FEATURES 76 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 78 ACCESSING E-MAIL MESSAGES 80 81 USING MAIN MENU E-MAIL READER COUNT 82 ACCESSING FAX MESSAGES 83 RECOVERING DELETED MESSAGES 84 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU FREQUENTLY ASKED QUESTIONS (FAQ) 90 Page 92 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 94 Page Page Index A B C D F G H I L P R S T U V W Z VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.