Inter-Tel 8600 manual

Model 8600

User Guide

Inter-Tel Protocol Mode

Contents

Main Page 1 QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL PLACING AN OUTSIDE CALL ANSWERING AN INTERCOM OR OUTSIDE CALL PLACING A CALL ON HOLD 2 P FORWARDING CALLS RESPONDING TO A WAITING CALL CHANGING VOLUME LEVELS 3 P TRANSFERRING A CALL TO AN EXTENSION/OUTSIDE NUMBER , or the flashing button to return to the caller. (Press TRANSFERRING A CALL TO VOICE MAIL 4 A RECORDING AND SENDING VOICE MAIL MESSAGES MESSAGE OPTIONS* # TELEPHONE SYSTEM AND V OICE M AIL FEATURE G USING VOICE MAIL STANDARD VOICE MAILBOX MAIN MENU: REMOTE FEATURE ACCESS DO-NOT-DISTURB MESSAGES DIALPAD CHARACTERS Notice PRODUCT DISPOSAL INSTRUCTIONS iii FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE Table of Contents Table of Contents iv Finding Your Way 2 W ABOUT THIS GUIDE ABOUT YOUR ENDPOINT 4 Feature Button Functions Message Indicator Lamp Power Requirements Endpoint Connectors 6 Software and Firmware Updates A BOUT VOICE M 8 Enterprise Messaging 10 Automatic Speech Recognition (ASR) WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR ENDPOINTS VIEWING ANGLE SETTING UP VOICE MAIL 15 Initializing Your Mailbox 16 Recording Your Personal Greetings 17 Recording Your Voice Mail Directory Name 18 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 19 Receiving Intercom Calls 20 Outside Calls Placing Outside Calls 21 Receiving Outside Calls Emergency Calls Call Waiting 22 PLACING CALLS ON HOLD 23 PLACING CONFERENCE CALLS 24 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 26 FORWARDING CALLS Manual Call Forwarding 27 Automatic System Forwarding Redirect Call REDIALING A NUMBER 28 USING A HEADSET USING GROUP LISTEN AND MUTE 29 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages 30 ACCESSING YOUR MAILBOX DISABLING AND ENABLING ASR 32 ACCESSING VOICE MAIL MESSAGES Listening to Messages Page 34 Recovering Deleted Voice Mail Messages 35 Recording and Sending Voice Mail Messages 36 Canceling Unheard Voice Mail Messages 38 USING DO-NOT-DISTURB MODE USING REMINDER MESSAGES Page Moving On 42 SETTING ENDPOINT PREFERENCES Changing Volume Levels Selecting a Ring Tone Enabling Background Music Changing Keymaps Enabling Automatic Call Answer 44 Changing the Language Returning to Default Operation SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 46 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 48 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 50 51 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 52 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL 54 P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B 56 PROGRAMMING DIRECT STATION SELECTION BUTTONS 57 PROGRAMMING SECONDARY EXTENSION BUTTONS 58 USING ACCOUNT CODES SCREENING CALLS 59 USING THE VOICE MAIL DIRECTORY 60 * PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 62 Remote Feature Access 63 REQUESTING AGENT HELP 64 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 65 Logging In and Out of ACD Hunt Groups 66 Ending an ACD Hunt Group Call Using E-Mail Reader 68 E-MAIL READER FEATURES 70 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 72 ACCESSING E-MAIL MESSAGES 74 75 USING MAIN MENU E-MAIL READER COUNT 76 ACCESSING FAX MESSAGES 77 RECOVERING DELETED MESSAGES 78 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) Accept or press to accept the option. N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU 83 F REQUENTLY A SKED Q UESTIONS (FAQ 84 Page 86 DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES GENERAL FEATURE CODES 88 Page Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.