Inter-Tel 8620

Contents

Main Page 1 MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES* PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Button Functions Display Message Indicator Lamp Power Requirements A BOUT VOICE M S OFTWARE C WHAT YOU SEE AND HEAR Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 11 SETTING UP VOICE MAIL Initializing Your Mailbox Recording Your Personal Greetings Recording Your Voice Mail Directory Name 14 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 15 Receiving Intercom Calls 16 Outside Calls Placing Outside Calls 17 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD PLACING CONFERENCE CALLS 20 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 22 FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Call REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number 25 USING A HEADSET 26 USING THE SPEAKER AND MICROPHONE Mute Button Group Listen Using the Speaker 27 USING THE MESSAGE BUTTON Leaving Messages Retrieving Messages ACCESSING YOUR MAILBOX 29 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 32 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE 35 USING REMINDER MESSAGES Moving On 38 SETTING PREFERENCES Phone Configuration Changing Volume Levels Selecting a Ring Tone Page 40 Changing the Language Returning to Default Operation 41 Voice Mail Options Changing Your Mailbox Password Changing the Voice Mail Message Envelope 42 Changing the Call Screening Transfer Method 43 Programming a Fax Destination Changing the Message Search Order 44 Programming Remote Messaging Page 46 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 47 48 Creating Station Speed-Dial Buttons Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Enabling Paging Making Pages PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B PROGRAMMING DIRECT STATION SELECTION BUTTONS PROGRAMMING SECONDARY EXTENSION BUTTONS 54 USING ACCOUNT CODES SCREENING CALLS USING THE DIRECTORIES Phone Directory 56 57 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 59 Remote Feature Access 60 REQUESTING AGENT HELP 61 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 62 Logging In and Out of ACD Hunt Groups 63 Ending an ACD Hunt Group Call Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ 68 or use the Outgoing Call feature code ( DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES EXTENSION NUMBERS GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I L M N O P S T U V W VOICE MAIL FLOWCHART OTE: N