Inter-Tel 8560, 8660 - page 82

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LEARNING MORE

Model 8560 Display Phone and Model 8660 IP Phone User Guide

Q8. Why can’t I program a Station Speed-Dial number to the key I want? It keeps saying

that the key is non-programmable.

A8. Your System Administrator has programmed that key as a non-programmable key.

Because you cannot override system programming from your phone, you must choose

another key.

Q9. Why can’t I use one of the features described in this guide?

A9. There are a few reasons why you might not be able to access the feature. Some possi-

ble reasons include:

•Your system software version may not support the feature. This guide covers

software versions 3.0 and later. (See page9 for more information about software

compatibility.)

•Your System Administrator may not have enabled the feature for your phone.

•Your System Administrator may have programmed your phone to block the fea-

ture.

Q10. What do I do if my IP Phone loses audio?

A10. Loss of audio on an IP Phone may indicate a firewall conflict. Contact your System

Administrator to resolve this issue.

Q11. If I need further assistance, how do I get technical support?

A11. First, contact your System Administrator if you have a question that is not covered in

this user guide. If you need further assistance, contact your local authorized Inter-Tel

dealer. All Inter-Tel sales, service, and support are handled at the local level.

Contents

Main Page 1 AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES PLACING AN INTERCOM CALL ANSWERING AN INTERCOM CALL PLACING AN OUTSIDE CALL MAKING AN EMERGENCY CALL 2 ANSWERING AN OUTSIDE CALL REDIALING AN OUTSIDE NUMBER PLACING A CALL ON HOLD RESPONDING TO A WAITING CALL 3 TRANSFERRING A CALL TO AN OUTSIDE NUMBER FORWARDING CALLS CANCELING CALL FORWARD PLACING CONFERENCE CALLS 4 LISTENING TO VOICE MAIL MESSAGES SENDING VOICE MAIL MESSAGES VOICE MAIL OPTIONS FEATURE CODES PHONE SYSTEM AND V USING VOICE MAIL REMOTE FEATURE ACCESS i FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE ii CONTENTS PAGE Finding Your Way W ABOUT THIS GUIDE ABOUT YOUR PHONE Feature Key Functions LCD Menu Keys Message Indicator Lamp DSS/BLF and Mini-DSS IP Phone Exceptions A BOUT VOICE M WHAT YOU SEE AND HEAR S OFTWARE C Page Getting Started ADJUSTING YOUR PHONES VIEWING ANGLE ADJUSTING YOUR PHONES LCD CONTRAST 13 SETTING UP VOICE MAIL Initializing Your Mailbox 14 Recording Your Personal Greetings 15 Recording Your Voice Mail Directory Name 16 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 17 Receiving Intercom Calls 18 19 Outside Calls Placing Outside Calls 20 Receiving Outside Calls Emergency Calls Call Waiting PLACING CALLS ON HOLD 22 PLACING CONFERENCE CALLS TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number To Pick Up (Reverse Transfer) a Call FORWARDING CALLS Manual Call Forwarding Automatic System Forwarding Redirect Calls REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR PHONE Date, Time, Name, and Extension Number Outside Partys Name/Number USING A HEADSET 30 USING THE SPEAKER AND MICROPHONE Mute Key Group Listen Using the Speaker 31 Enhanced Speakerphone Mode 32 USING THE MESSAGE KEY Leaving Messages Retrieving Messages ( ACCESSING YOUR MAILBOX 34 USING VOICE MAIL MESSAGES Listening to Messages Page Undeleting Messages 37 Sending Messages Canceling Unheard Messages USING DO-NOT-DISTURB MODE Page USING REMINDER MESSAGES Page Moving On 44 SETTING PREFERENCES Phone Configuration Changing Volume Levels Page 46 Enabling Automatic Call Answer Changing the Language 47 Returning to Default Operation Voice Mail Options Changing Your Mailbox Password 48 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 49 Programming a Fax Destination Changing the Message Search Order 50 Programming Remote Messaging Page 52 SPEED DIALING Station Speed D ial Storing Station Speed-Dial Numbers 53 Dialing Station Speed-Dial Numbers System Speed Dial USING RECORD-A-CALL P Making Pages Enabling Paging PERFORMING A HOOKFLASH DURING A CALL PROGRAMMING YOUR FEATURE KEYS PROGRAMMING DIRECT STATION SELECTION KEYS PROGRAMMING SECONDARY EXTENSION KEYS 59 USING ACCOUNT CODES 60 SCREENING CALLS USING THE DIRECTORIES Phone Directory Page 62 Voice Mail Directory PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password 64 Remote Feature Access 65 REQUESTING AGENT HELP 66 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 67 Logging In and Out of ACD Hunt Groups 68 Ending an ACD Hunt Group Call Page WHAT THE ADMINISTRATORS CAN DO FOR YOU F REQUENTLY A SKED Q UESTIONS (FAQ Page DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES E XTENSION N GENERAL FEATURE CODES GENERAL FEATURE CODES (CONTINUED) Page Index A B C D E F G H I M N O P Q S T U V W VOICE MAIL FLOW CHART OTE: N