Iomega user manual The Clik! Mobile Drive does not work on my system, 03868601

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Guide Troubleshooting

Clik!™ Mobile Drive

Troubleshooting Guide

Use the information in this Troubleshooting Guide in addition to the “Troubleshooting” section of the Clik!™ Drive User’s Manual, pages 42-48. See also “How to Get Help” in the Clik!™ Drive User’s Manual, pages 48-50.

The Clik!™ installation program freezes during the installation process.

The Clik! Mobile Drive must be completely seated in the Clik! Desktop Dock for the installation program to run properly.

The Clik!™ Mobile Drive does not work on my system.

1. Do not connect a Clik! Mobile Drive and a Zip® drive together via their pass- through ports. See page 7 (step 9), page 9 (“Daisy Chaining Parallel Port Devices”), and page 43 (“Troubleshooting for Parallel Port Connection”) in the Clik!™ Drive User’s Manual for more information.)

2.Currently, the Clik! Mobile Drive is not compatible with devices running Windows CE® 2.2. Please periodically check our web site (www.iomega.com) for software upgrades.

3.The Clik! Mobile drive is not compatible with the TI 1130 Card Bus Controller chipset found in some notebook computers. To see if you have this card controller follow the instructions below:

a.Right click on My Computer and select Properties.

b.Click on the Device Manager tab.

c.Select Devices by Type and view the entries under PCMCIA Sockets.

d.If the TI 1130 Card Bus Controller is listed, the Clik! PC Card Adapter and drive will not work on your notebook.

The Clik!™ Mobile Drive is not detected by my system.

Possible solutions when using the Clik! Parallel Port Interface and the Clik! Desktop Dock:

Many troubleshooting tips for this problem can be found in the Clik!™ Drive User’s Manual, pages 43-44. In addition to that information, you can try any of the following solutions:

1.Be sure the Clik! Mobile Drive is completely seated in the Clik! Desktop Dock; then restart your computer. Verify the green light at the bottom of the dock is on.

2.If you have a printer connected to the pass-through feature of the Clik! Parallel Port Interface, verify that the printer’s power is ON; then restart your computer.

3.Verify that the Clik! Desktop Dock is receiving electrical power. (See the Desktop PC Computer Setup—steps 1 through 9—on your Quick Start Card.) If you don’t think the Clik! Desktop Dock is receiving electrical power, complete the following steps:

a.Disconnect the Clik!

Parallel Port Interface cable from your Clik! Desktop Dock.

b. Plug the Clik! Parallel Port Interface cable directly into the bottom of the Clik! Mobile Drive.

c.Restart your computer.

d.If the Clik! Mobile Drive is detected by your

system without using the Clik! Desktop Dock, you can temporarily use the drive this way; however, you should call Iomega’s technical support for further assistance. (You may incur a charge for this assistance. (See the Clik!™ Drive User’s Manual for technical support policies.)