ION PROFILE PRO quick start Troubleshooting, Problem Cause Solution

TROUBLESHOOTING

Refer to the following troubleshooting scenarios if you experience difficulty recording your vinyl to your computer.

PROBLEM

CAUSE

SOLUTION

Needle is not on the record.

Place the needle on the record.

I am not hearing any audio

Turntable not powered.

Make sure that the turntable is connected to a live power outlet

and that it is powered on.

when I am recording.

RCA outputs not connected to

Make sure you have connected the turntable’s RCA outputs to a

speaker system.

speaker system and that the speaker system is powered on.

Cartridge

connection is

not

Cartridge must be securely connected to the tonearm whenever

I

am

experiencing

poor

secure.

you are using the turntable.

sound quality.

Vinyl record is dirty or

Try dusting off and gently wiping the surface of the record before

scratched.

playing it.

Make sure that your computer’s audio playback options are

I cannot hear my recordings

configured in one of the following ways:

„

In Windows XP, go to Start X Control Panel X Sounds

when I try to play them from

and Audio Devices (on Windows XP) or Start X Control

my computer.

Panel X Sound (on Windows Vista) and make sure that

Computer audio output not set

your computer’s audio card is selected as the Sound

correctly.

Playback device under the Audio tab.

While

the

turntable

is

„

Alternatively, you can

play audio from

your computer

through the turntable’s RCA audio outputs.

Simply select

connected, I cannot listen to

“USB Audio Codec” as the Sound Playback device and any

any

music

from

my

audio from your computer will play through the turntable’s

computer.

RCA outputs.

In Vista, you may need to manually specify “stereo” for the

recording input.

When

recording

into

my

Go to Start X Control Panel X Sound (in Classic View). Then,

computer on Windows Vista,

Recording

input properties

in

click on the Recording tab and highlight the Microphone input

my

recordings

are mono

Vista not set to “stereo”.

(USB Audio Codec). Click on Properties to bring up the input

instead of stereo.

settings. Next, click on the Advanced tab and select “2 channel,

16 bit, 44100 Hz (CD quality)” in the Default Format pull-down

menu. Lastly, click Apply to accept the settings.

My

music is

playing

at a

Incorrect speed selected on the

Make sure that you are playing your records at the speed they

were intended to be played.

Select between the two different

strange pitch.

turntable.

speeds by pressing 33RPM or 45RPM.

BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for technical support. Contact information can be found in the Safety Instruction Booklet included with this product.

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