iRobot Professional Series manual Troubleshooting, Roomba Likely cause What to do Beeps…

Troubleshooting

Roomba will tell you something is wrong with a two-tone “uh-oh” sound followed by a series of beeps and, for some issues, a narrated voice.

Refer to the table below to resolve Roomba’s problem.

If the problem is not resolved, visit www.irobot.com/support.

Roomba	Likely cause	What to do
beeps….
1 beep	Roomba is stuck with a wheel hanging	Move the robot, ensure all wheels are firmly on the floor and restart
	down.	the robot.
2 beeps	The main brushes cannot turn.	Remove and clean Roomba’s brushes. See page 20.
5 beeps	A drive wheel is stuck.	Clean Roomba’s drive wheels of hair and debris. Push them in and
		out and confirm that they both turn freely.
6 beeps	Roomba’s cliff sensors are dirty or	Wipe off Roomba’s cliff sensors with a dry cloth and start Roomba in
	Roomba is stuck hanging over a cliff.	a new location. See page 21.
		Clean Roomba’s drive wheels of hair and debris. Push them in and
7 beeps	A drive wheel is stuck.	out and confirm that they both turn freely. Start the robot in a new
		location.
8 beeps	The front wheel is stuck or the robot	Remove and clean hair and debris from Roomba’s front wheel. Start
	is stuck.	the robot in a new location. See page 21.
	The robot is stuck with its bumper
9 beeps	pressed in or the bumper sensor	Inspect and clean Roomba’s bumper.
	is dirty.
		Roomba may be in an extremely large room. Try setting up Virtual
	Roomba’s bumper is not registering	Walls to create a small area. If Roomba is not in a large room, tap
11 beeps	obstacles. Roomba may be stuck in	Roomba’s bumper to confirm it is properly working. If this error
	one place.	occurs when Roomba is circling, please clean Roomba’s drive
		wheels of hair and debris.
12 beeps	A cliff sensor is dirty or broken.	Inspect and clean Roomba’s cliff sensors. See page 21.
Roomba says…	Likely cause	What to do
Remove and clean	The main brushes cannot turn.	Remove and clean Roomba’s brushes. See page 20.
Roomba’s brushes
Clean Roomba’s	Roomba’s cliff sensors are dirty or the	Wipe off Roomba’s cliff sensors with a dry cloth. Ensure the robot is
cliff sensors	robot is being started over a cliff.	being started with all wheels firmly on the floor. See page 21.
Inspect and clean	A drive wheel is stuck or Roomba’s	Clean Roomba’s drive wheels of hair and debris. Push them in and
	drive wheels are not touching the	out and confirm that they both turn freely. Ensure that the robot is
Roomba’s wheel(s)
	ground.	being started with all wheels firmly on the floor.
Roomba	Likely cause	What to do
blinks…
1 blink		Confirm that Roomba’s battery pull-tab is removed. Remove the
		bottom cover of Roomba and remove and re-install Roomba’s
(when charging)
		battery.
2 blinks	The battery is not connected.	Try charging the robot again. If the problem persists, contact iRobot
		Customer Support.
3 blinks		Try charging the robot again. If the problem persists, contact iRobot
		Customer Support.
		Reset your robot by holding down SPOT and DOCK for 10 seconds.
5 blinks	Roomba has a charging error.	Contact iRobot Customer Support if this does not resolve the
		problem.
6 blinks	Roomba’s battery is too warm.	Let the battery cool down and try charging the robot again.
7 blinks	Roomba’s battery will not cool down.	Let Roomba cool down for at least one hour and try charging again.
		If the problem persists, contact iRobot Customer Support.

Tip: To reset Roomba’s software, hold down the SPOT and MAX buttons at the same time for 10 seconds. This will clear all scheduled cleaning times, reset the clock, and may resolve some software issues.

22 iRobot Roomba Professional Series