10. Troubleshooting
Symptom | Cause | Remedy |
Radio shows iPod not | iPod cable is not connected to | Verify the docking cable is connected to the |
connected | iPod or Gateway. | Media Gateway, and the iPod |
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I can not correctly | The iPod firmware may be out | Update iPod firmware for free at http://www. |
control the iPod | of date. | apple.com/ipod/download |
through the radio. |
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|
I have updated my | Sometimes the iPods needs to | Press and hold the click wheel (center |
iPod’s firmware and | be reset | button) and the menu button for 10 seconds. |
still have control |
| This will reboot the iPod. YOU WILL NOT |
issues |
| LOSE MUSIC on the iPod by doing this reset |
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|
I don’t see iPod artist | The radio is displaying a | Press the Text / Scan button to see text |
or song information on | different text field |
|
the screen |
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I can’t use my iPod’s | The iPod is in external control | Press the Aux / Sat button and select AUX |
click wheel to select | mode. This allows text to be | 2 source to control the iPod manually using |
music | displayed on the radio screen | the click wheel |
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|
|
The Media Gateway | The HD tuner was not properly | HDRT must be connected before the |
does not recognize | connected when the PXAMG | PXAMG is powered on. Disconnect the |
the HD Radio tuner | was first connected and | PXAMG from the vehicles harness for 5 |
(HDRT) | initialized. | minutes. Verify the 8 pin DIN HDRT cable |
|
| is securely connected at both ends before |
|
| reconnecting the vehicle harness. |
Radio shows “DEV | Gateway device is initializing | This only occurs the first time the PXAMG is |
INIT” |
| powered on. Wait one minute, cycle ignition |
|
| off and on then enter SAT Mode. |
When I listen to the | Factory antenna cable is | Use Gateway to access HD Radio source. |
factory AM or FM radio | connected to the HD Radio | This will provide all AM and FM reception for |
there is only static, no | tuner. | your vehicle. |
audio. |
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|
No AM or FM | Factory antenna cable is not | Remove from factory radio, connect into |
reception using the HD | connected to the HD Radio | HDRT module. Note* some vehicles need to |
Radio source | tuner (HDRT) | use the supplied antenna adaptor to make |
|
| this connection. |
HD Radio station | The HD Tuner is temporarily | This is expected performance. The Digital |
quality fluctuates or is | losing reception of the Digital | HD Radio playback will resume in areas of |
lost randomly | HD Radio broadcast signal | higher broadcast signal strength. |
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