10. Troubleshooting
Symptom | Cause | Remedy |
Radio shows iPod | iPod cable is not | Verify the docking cable is |
not connected | connected to iPod or | connected to the Media Gateway, |
| Gateway. | and the iPod |
|
|
|
I can not correctly | The iPod firmware | Update iPod firmware for free |
control the iPod | may be out of date. | at http://www.apple.com/ipod/ |
through the radio. |
| download |
I have updated my | Sometimes the | Press and hold the click wheel |
iPod’s firmware | iPods needs to be | (center button) and the menu |
and still have | reset | button for 10 seconds. This will |
control issues |
| reboot the iPod. YOU WILL NOT |
|
| LOSE MUSIC on the iPod by doing |
|
| this reset |
I don’t see iPod | The radio is | Press the Text / Scan button to see |
artist or song | displaying a different | text |
information on the | text field |
|
screen |
|
|
I can’t use my | The iPod is in | Press the Aux / Sat button and |
iPod’s click wheel | external control | select AUX 2 source to control the |
to select music | mode. This allows | iPod manually using the click wheel |
| text to be displayed |
|
| on the radio screen |
|
The Media | The HD tuner | HDRT must be connected before |
Gateway does | was not properly | the PXAMG is powered on. |
not recognize the | connected when | Disconnect the PXAMG from the |
HD Radio tuner | the PXAMG was | vehicles harness for 5 minutes. |
(HDRT) | first connected and | Verify the 8 pin DIN HDRT cable is |
| initialized. | securely connected at both ends |
|
| before reconnecting the vehicle |
|
| harness. |
Radio shows “DEV | Gateway device is | This only occurs the first time the |
INIT” | initializing | PXAMG is powered on. Wait a few |
|
| minutes, cycle ignition off and on |
|
| then enter SAT Mode. |
When I listen to | Factory antenna | Use Gateway to access HD Radio |
the factory AM or | cable is connected | source. This will provide all AM and |
FM radio there | to the HD Radio | FM reception for your vehicle. |
is only static, no | tuner. |
|
audio. |
|
|
No AM or FM | Factory antenna | Remove from factory radio, connect |
reception using the | cable is not | into HDRT module. Note* some |
HD Radio source | connected to the HD | vehicles need to use the supplied |
| Radio tuner (HDRT) | antenna adaptor to make this |
|
| connection. |
HD Radio station | The HD Tuner is | This is expected performance. |
quality fluctuates | temporarily losing | The Digital HD Radio playback |
or is lost randomly | reception of the | will resume in areas of higher |
| Digital HD Radio | broadcast signal strength. |
| broadcast signal |
|
|
|
|
7
