Jabra 9400 Frequently asked questionS, Jabra PROTM, series, STAY IN TOUCH around the office

Jabra PROTM	FAQ
9400 series

Frequently asked questionS

QI cannot hear anything in my headset when using my mobile phone. (Jabra PRO 9470 only)

ATry the following:

-Make sure the two devices are paired and connected. See the section “Using Jabra PRO 9470 with a mobile phone” in the user manual for more information.

-Increase the speaker volume on the headset by sliding your finger up the touch-sensitive panel on the side of the headset.

Q I hear a low noise in the headset when there is silence at the other end?

AYour headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

QI hear myself when I talk using my desk phone. What can I do?

AThis probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level.

QThe sound in the headset is poor quality or the person at the other end cannot hear me when I talk using my desk phone

AThe clear dial-tone switch and/or microphone-level setting in the Jabra PRO 9400 base may be set incorrectly. Correct by re-running the desk phone setup wizard. See the section called “Re-running the Setup Wizards” in the user manual for more information.

Q I am getting a buzzing sound in my headset.

AIf the device has been set up correctly, your telephone may not be fully immune to the radio signals the headset uses. To overcome this problem, move the headset base at least 30 cm away from the telephone. Alternatively, you can reduce the range of your unit by adjusting the settings on the touch screen.

QI can’t hear sound or listen to music from my PC in my headset.

APlease check the following:

-Make sure that the Jabra PRO 9400 base is selected as the current audio device both in the Windows sound control panel and in the application you are using.

- Make sure the audio link to the PC is open (e.g., by right- clicking on the Jabra Device Service icon in the Windows notification area on your PC).

- Make sure softphone is enabled in Jabra PC Suite.

QI have moved to a new desk at work. Is it possible to put my headset on another Jabra PRO 9400 base?

AYes. Just place your headset in the cradle on the new Jabra PRO 9400 base. The two devices will pair and connect automatically.

QWhen I try to make a call on my desk phone, the GN1000 RHL lifts, but the call is not connected.

AThe GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra PRO 9400 base is connected to your desk phone’s handset port and not its headset port (if it has one).

QIs it possible to automate calling and answering on my desk phone without using a handset lifter?

AYes, if your desk phone has an electronic hook switch feature. Check with your supplier for compatibility with your phone, and/or consult the support area at www.jabra.com.

QMy telephone includes an electronic hook switch feature that should work with my headset, but I can’t make it function.

APlease check your desk phone documentation to see if any special configuration settings or software updates are required. See also the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting – www.jabra.com/PRO9400

QDoes Wi-Fi interfere with Jabra PRO 9400 if you have them in the same place?

ANo, the Jabra PRO 9470 Bluetooth® port uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality, only the free channels are used.

QIs it possible to listen in on calls with the Jabra PRO 9400 solution?

AThe risk of unauthorized access to communication via a Jabra PRO 9400 headset is very limited as 64-bit encryption is used for the data stream.

STAY IN TOUCH around the office

Jabra® is a registered trademark of GN Netcom A/S

www.jabra.com