Trouble Shooting
1.Camera will not turn on
•Make sure the camera is plugged into the USB port correctly
•Make sure your USB port is functioning properly. You may need to install updates, service packs, or patches for your operating system from Microsoft’s® website, www.microsoft.com. Go to “Windows Update” under Resources.
2.Uninstall the Web Camera driver
•Close all open applications.
•Go to the Start Menu → (Settings in some operating systems) → Control Panel → Add/ Remove Programs.
•Select “PC Camera.”
•Select “Remove”, then “OK” to uninstall the driver.
•Select “Yes, I want to restart my computer”, then “Finish”.
•Your computer will now reboot.
3.“Can’t detect camera”, “Can’t find VGA driver”, or “Can’t find camera driver” errors
•Close all open applications.
•Unplug the Web Camera from your computer.
•Uninstall the Web Camera software according to the directions above, then reboot your computer.
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•Plug in your Web Camera.
For additional technical support, contact Jasco Products Company at
**Microsoft and Arcsoft may update their software at any time.
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