TROUBLESHOOTING GUIDE Symptom Possible Problem Solution
Battery exhausted.
Check the battery power, connect the player
to your computer USB port for recharging. It
takes about 3 hours for a full recharge. If
problem still persists, call for customer
service.
Device does not
power on
Unit auto power off for battery
saving
Switching the Power ON/OFF switch to
OFF and then ON position to restart.
Key pad locked automatically Press and hold the M (Menu) button to
unlock the key pad.
Unit is busy
Wait a minute and try again or tap the
other button to verify touch panel is
working
Touch buttons no
response
Unit is frozen Switching the Power ON/OFF switch to
OFF and then ON position to reset.
Earbuds are not connected
properly.
Check if earbuds are connected properly
No sound from your
earbuds
Volume is turned to minimum.
Check volume level. Touch and flick the
Vertical Scroll Bar upward slowly to increase
the volume level if necessary.
Earbud plug is dirty Clean the plug.
Noisy interruptions
Music file is corrupted Try playing another music file
Abnormal characters
on LCD screen Incorrect language setting Select correct language from Settings
menu.
Unit and computer are not
nnected properly co Check the USB connection.
Memory is full Delete unwanted file to free some space.
Cannot download
files
USB cable defective Try another USB cable
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