Something Not Working
Certain problems are due to a lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Please carry out the following checks before contacting the extended warranty administrators see Repairs - After Sales Service.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Symptom | Cause | Solution |
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It is too warm in the | If products are not cold enough or placed |
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refrigerator. | incorrectly. | Place the products to the appropriate place. |
| The door does not close tightly or it is not |
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| shut properly. | Check if the door closes well and the |
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| gasket is undamaged and clean. |
It is too warm in the | The door does not close tightly or it is not | Check if the door closes well and the |
freezer. | shut properly. | gasket is undamaged and clean. |
| Products in big quantity to be frozen were put | Wait some hours and then check the |
| in. | temperature again. |
| Products to be frozen are placed too closely to | Place the products in a way so that cold air |
| each other. | could circulate among them. |
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Water flows onto the | The melting water outlet flows not into the | Put the melting water outlet to the |
floor. | evaporative tray above the compressor. | evaporative tray. |
There are too much frost | Products are not wrapped properly. | Wrap the products better. | |||
and ice. |
| Doors are not shut properly or do not close | Check if the doors close well and the | ||
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| tightly. | gaskets are undamaged and clean. | |
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| The thermostatic control can be set | Set the thermostat a position that gives | |
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| incorrectly. | higher temperature. | |
The compressor operates |
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continually. |
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| Check if the doors close well and the | ||
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| Doors are not shut properly or do not close | gaskets are undamaged and clean. | |
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| tightly. | Wait some hours and then check the | |
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| Products in big quantity to be frozen were put | temperature again. | |
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| in. | Put food at max. room temperature. | |
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| Too warm food was put in. | Try to reduce the temperature in the room | |
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| The appliance is in too warm place. | where the appliance stands. | |
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The | appliance | does not | Plug is not connected to the mains socket | Connect the mains plug properly. | |
work | at all. | Neither | properly. | ||
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cooling, nor lighting works. | The fuse burnt out. | Change the fuse. | |||
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| The thermostatic control is not on. | ||
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| Start the appliance according to | ||
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| There is no voltage in the mains socket. (Try to | instructions in chapter 'Installation'. | |
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| Call an electrician. | ||
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| connect another appliance into it.) | ||
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The appliance is noisy. | The appliance is not supported properly. | Check if the appliance stands stable (all the | |||
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| four feet should be on the floor). |
In as much as the advice does not lead to result, call the nearest
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