John Lewis JLWFF1552 instruction manual Something not working, Symptom Cause Solution

Something not working

Certain problems are due to a lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Please carry out the following checks before contacting the extended warranty administrators see Repairs - After Sales Service.

IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom					Cause	Solution
It is too warm in the					Thermostatic control can be set incorrectly.	Adjust the thermostat setting to higher position.
refrigerator.					If products are not cold enough or placed	Place the products to the appropriate place.
					incorrectly.
					The door does not close tightly or it is not	Check if the door closes well and the
					shut properly.	gasket is undamaged and clean.
It is too warm in the					Thermostatic control can be set incorrectly.	Adjust the thermostat setting	to higher position.
freezer.					The door does not close tightly or it is not	Check if the door closes well and the
					shut properly.	gasket is undamaged and clean.
					Products to be frozen are placed too closely to	Wait some hours and then check the
					each other.	temperature again.
					A large amount of fresh food was placed	Place the products in a way so that cold air
					in the freezer.	could circulate among them.
Water	flows	at	the	back	It is normal. During automatic defrosting frost
					melts on the back plate.
plate of the refrigerator.
					The outlet of the chamber can be clogged up.	Clean the outlet.
Water	flows		into	the
					Products placed in can prevent water from	Replace the contents so that they can not
chamber.
Water	flows		onto	the	flowing into the collector.	touch the back plate directly.
					The melting water does not flow not into the	Put the melting water outlet to the
floor.
					evaporative tray above the compressor.	evaporative tray.
There is too much frost					Products are not wrapped properly.	Wrap the contents better.
					Doors are not shut properly or do not close	Check if the doors close well and the
and ice.
					tightly.	gaskets are undamaged and clean.
					The thermostatic control may be set	Adjust the thermostat setting	to a position that
					incorrectly.	gives higher temperature.
The compressor operates					The thermostatic control is set incorrectly.	Adjust the thermostat setting	to a position that
continually.						gives higher temperature.
					Doors are not shut properly or do not close	Check if the doors close well and		the
						gaskets are undamaged and clean.
					tightly.
						Wait some hours and	then check	the
					A large amount of fresh food was placed
						temperature again.
					in the freezer.
						Put food at max. room temperature.
					Too warm food was put in.
						Try to reduce the temperature in the room
					The room temperature is too warm.
						where the appliance stands.
The appliance			does	not	Plug is not connected to the mains socket	Connect the mains plug properly.
work	at	all.	Neither		properly.
cooling, nor lighting works.					The fuse is burnt out.	Change the fuse.
					The thermostatic control is not on.	Start the appliance according to
						instructions in chapter 'Putting it into use'.
					There is no voltage in the mains socket. (Try to	Call a qualified electrician.
					connect another appliance into it.)
The appliance is noisy.					The appliance is not levelled.	Check if the appliance stands stable (all the
						four feet should be on the floor).

If the problem persists after the above checks have been carried out, please contact your local John Lewis branch who will give you details for your local Service Force centre.

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