19
Troubleshooting

If a problem occurs when you are using the TV, check the below

troubleshooting guide before calling for repair.

•Deactivate the BLUE BACK function if it is turned
on.
•Check the aerial cable and its connection with the
TV.
•Interference occurs caused by other devices such
as an amplifier, personal computer, or a hair drier.
Move such devices away from your TV.
•Interference occurs caused by signal reflecting
from mountains or building. Try to adjust the
aerial’s direction or use a better directionality
antenna.
•Choose the appropriate color system. Refer to
“COLOR SYSTEM” on page 9.
•Adjust the COLOR or BRIGHT setting. Refer to
“Adjusting the picture - USER” on page 10.
•Inevitable phenomenon due to the nature of the
picture tube. This is not a malfunction.
•This is due to the condition of the video signal
whereby the image was not recorded properly.
This is not a malfunction.
•Adjust the sound frequency properly. Refer to
“EQUALIZER” on page 13.
•TV channel reception is poor. Change the stereo/
bilingual mode to mono sound (see page 13).
•No picture,
no sound
•Snowy picture
•Stripes appear on
the picture
•Double-pictures
(ghosting) occur
•Poor picture
•White and bright still
image look as if it
were colored
•Top of the image
from software
products or video
tape is distorted
•Poor sound
•Stereo or bilingual
sound is unclear
•The batteries may be exhausted. Replace with
new batteries (see page 7).
•Ensure that you are operating the remote less
than seven meters from the front of your TV.
•Press TV/VIDEO button to return to TV mode and
try operating the menus.
•Deactivate the CHILD LOCK function if it is turned
on (see page 15).
•This may due to the AUTO SHUTOFF function is
activated. Press the POWER button to turn on the
TV.
•This may due to the magnetized device such as a
speaker near to your TV. Keep the device apart
from your TV. Alternately, you can also use the
magnetic-shielded speaker.
•Image required time to stabilize before display.
This is not a malfunction.
•This is due to a sudden change in temperature
and it is not a malfunction. If the crackling sound
is too frequent, request your service technician for
inspection.
•This is due to the static electricity of the picture
tube and it will not harm the human body. This is
not a malfunction.
•Cannot operate the
remote control
•Cannot operate the
menus
•Cannot operate the
front control buttons
•TV is turned off
suddenly
•Color patches
appear at the corner
of the screen
•Image takes a short
period to be
displayed
•TV may emitted
crackling sound
•Feel a slight electric
shock when
touching the TV
screen
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