Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator?. Gray or dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to 7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
•Is the freezer door closed completely? Push the door firmly shut. If it will not shut all the way, see "The doors will not close completely" later in this section.
Is the ice bin or bucket installed correctly? For models with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely into place. Refer to the "Ice Maker and Storage Bin/Bucket" section.
Has the wrong ice been added to the bin or bucket? Use only cubes produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute.
Has the ice frozen in the ice bin or bucket? Shake the ice bin or bucket to separate cubes. If cubes do not separate, empty bin or bucket and wait 24 hours for ice to restock.
Has the ice melted around the auger (metal spiral) in the ice bucket? Dump the ice cubes and clean the ice bucket completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object. You could damage the ice bucket.
Is ice stuck in the delivery chute? Clear the ice from the delivery chute with a plastic utensil. Do not use anything sharp to remove the ice. You could cause damage.
Is the ice dispenser stalling while dispensing "crushed" ice? Stop dispensing ice. Change the ice button from "crushed" to "cubed." Depress the ice dispenser arm using a sturdy glass. If cubed ice dispenses correctly, depress the button for "crushed" ice and begin dispensing again. Refer to the "Water and Ice Dispensers" section.
Is there ice in the bucket? See "The ice maker is not producing ice" earlier in this section.
Has the dispenser arm been held in too long? Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again. It is best to take large amounts of ice directly from the ice bin or bucket, not through the dispenser.
Ice bucket difficult to remove
Is the ice bucket difficult to remove (on some models)?
For models with an ice bucket located on the freezer door, select "cubed" ice. Using a sturdy glass, quickly depress and
release the ice dispenser arm. Open the freezer door, depress the release button on the ice bucket and lift upward. Refer to the "Ice Maker and Storage Bin/Bucket" section.
The water dispenser will not operate properly
•Has the water system not filled? The water system needs to be filled the first time it is used. Use a sturdy container to depress the water dispenser bar until the water begins to flow. Flush the water system by dispensing and discarding
2 to 3 gal. (8 to 12 L) of water. Cleaning the system will take approximately 6 to 7 minutes and will help clear air from the line. Additional flushing may be required in some households. See the "Water and Ice Dispensers" section.
Is the water shutoff valve not turned on or the water line connected at the source? Make sure the water shutoff valve is turned on and the water source is connected to the refrigerator. See the "Water Supply Connection" section.
•Is the water shutoff valve clogged or incorrectly installed? See the "Water Supply Connection" section. If clogging or installation is not a problem, call for service or contact a plumber.
•Is there a kink in the home water source line? If you find or suspect a kink in the water line, call for service.
•Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
•Is the glass not being held under the ice dispenser long enough, causing the ice to spill? Hold the container under the ice chute for 2 to 3 seconds after releasing the dispenser lever. Water or ice may continue to dispense during this time.
•Is an ice cube stuck in the chute and holding the trap door open? Remove the cube,
Is there a water filter installed on the refrigerator? The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
Water flow from the dispenser decreases noticeably
•Is there a water filter installed on the refrigerator? The filter may be full or incorrectly installed. Remove the water filter cartridge (see the "Water Filtration System" section). Operate the dispenser. If the water flow increases noticeably, replace the filter.
The dispenser water is not cool enough
•Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.
•Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.
•Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
