Before You Call (continued)

Solutions to Common Problems

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

POSSIBLE CAUSE/SOLUTION

 

 

Microwave Oven

 

Control pads for Sensor Cooking, One-

The oven door was opened and closed without initiating a cooking cycle within

Touch Cooking, and Defrost will not

three minutes. Touch Stop to resume normal pad operation.

operate.

 

 

 

Microwave oven light does not come

• If one of those situation appear please check the electrical outlet, fuse and/or

on. Cooling fan does not work.

circuit breaker. If they are functioning properly, contact Sears Part & Repair. A

Turntable does not rotate. Water in a

microwave oven should never be serviced by a “do-it-yourself” repair person.

cup in microwave does not warm.

 

My popcorn is not popping completely when using my microwave

Always use the popcorn/bacon tray provided with the unit to cook popcorn. Do not place microwave popcorn directly on the metal turntable as metal on metal may produce sparking.

A fan always comes on when I use my

This is normal. This appliance is equipped with a blower which keeps all internal

microwave oven

 

components at a cool temperature. The blower may keep running even if the

 

 

oven has been turned off, until the components have cooled down.

Lower Oven

 

 

Faulty Installation

Place oven rack in center of oven. Place a level on the oven rack. Contact

 

 

installing agent if rack and cabinet cutout flooring are not level.

 

• Kitchen cabinet misalignment may make oven appear to be not level. Be sure

 

 

cabinets are square and level. Contact cabinet maker to correct problem.

Entire appliance does not

The time of day is not set. The time of day must first be set in order to operate

operate

 

the oven. See “Setting clock at power up” in the Getting Started section.

 

• Be sure electrical cord is securely connected into the electrical junction box.

 

• Cord/plug is not installed and/or connected. Cord is not supplied with oven.

 

 

Contact your dealer, installing agent or authorized servicer.

 

• Service wiring is not complete. Contact your dealer, installing agent or

 

 

authorized service agent.

 

• Electrical power outage. Check house lights to be sure. Call your local electric

 

 

company for service.

 

• Short in cord/plug. Replace cord/plug.

 

• Controls are not set properly. See instructions to set the controls.

 

House fuse has blown or circuit breaker has tripped immediately following

 

 

installation.

 

• House fuse may not be fully engaged. Check fuse and screw or engage circuit

 

 

breaker securely.

Oven does not operate

Be sure the oven controls are set properly for the desired cooking feature.

 

 

See Lower Oven Operating Instructions in this Use & Care Guide or read the

 

 

instructions “Entire appliance does not operate” in this checklist.

Oven light does not work

Replace or tighten bulb. See Changing Lower Oven Light section in this Use &

 

 

Care Guide.

• Electrical power outage. Check house lights to be sure. Call your local electric company for service.

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Kenmore 790.489, 790.488 manual Microwave Oven, Operate, On. Cooling fan does not work, Cup in microwave does not warm

790.488, 790.489 specifications

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