Kenmore 790.7745 Before You Call, Occurrence, Possible, Cause/Solution, easily. Appliance, light

Before You Call

Solutions to Common Problems

Before you carl for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

POSSIBLE

CAUSE/SOLUTION

Range

is not

level.

Poor installation.

Place oven rack in center of oven. Place a level on the oven rack. Adjust

leveling legs at base of range until the rack is level. When range is level, cooktop may

appear out of alignment if countertop is not level.

Weak, unstable floor. Be sure floor is level and can adequately support range. Contact

a carpenter to correct sagging or sloping floor.

Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets

are square and have sufficient room for range clearance.

Cannot

move

appliance

easily. Appliance

Cabinets

not square or

are built in too tight. Contact

a cabinet

maker

to correct the

must be accessible for

service.

problem.

Contact builder or installer to make appliance accessible.

Carpeting interferes with range. Provide sufficient space so range can be lifted over

carpet.

Gas line is hard-plumbed.

Have a flexible C.S.A.

International

approved metal appliance

connector installed.

Surface

burners do not

light.

Surface

Control

knob has not been completely

turned

to

LITE.

Push

in and turn the Cii:i

Surface Control knob to LITE until burner ignites and then turn control knob to desired

flame size.

Burner ports are clogged. With the burner off, use a small-gauge wire or needle to clean

ports. See "Surface Burners" in the General Care & Cleaning table for additional

cleaning

instructions.

Range power cord is disconnected from outlet (electric ignition models only). Be sure

cord is securely plugged into the outlet.

Electrical power outage (electric ignition models only). Burners can be lit manually. See

Setting

Surface

Controls.

Surface burner flame burns halfwayaround. Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire or needle.

	Moisture	is present after cleaning.			Lightly	fan the flame	and allow burner to			operate	until
	flame is full.		Dry the	burners thoroughly		following instructions		in the	General Care &
	Cleaning	section.
Surface burner flame is orange.	Dust particles		in main	line. Allow	the burner to operate		a few	minutes	until	flame	turns
	blue.

In coastal areas, a slightly orange flame is unavoidable due to salt air.

Oven	does	not	operate.	Be sure the		oven	controls are set correctly	for the desired	function.	See Setting Oven
				Controls or Entire Appliance Does Not Operate (see below).
				Be sure regulator gas valve is "ON". See installation instructions.
Entire	appliance		does not operate.	Check	house circuit breakers.The time of day must be set in order					to operate the oven.
				Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).
				Service wiring not complete. Call 1=800=4=MY=HOME® for assistance (See back cover).
				Electrical power outage (electric ignition models only). Check house lights to be sure.
				Call your local electric company for service. Surface burners can be lit manually. See
				Setting	Surface		Controls.
				Be sure gas supply is turned on.
Oven	light	does	not work.	Burned-out		or loose bulb. See Changing		the Oven Light	(some models) to replace or
				tighten	the	bulb.

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