Kenwood DVF-5500 Troubleshooting

Knowledge

Troubleshooting

Troubles are not always due to malfunction or failure of the system. In case of a trouble, check the following tales before calling for ser- vice.

Operation to reset

The microprocessor may fall into malfunction (impossibility to operate erroneous display, etc.) when the power cord is unplugged while power is ON or due to an external factor.

In this case, switch off the power, wait for several seconds, and then switch the power on again.

DVD player unit

Symptom				Remedy
The system cannot be switched ON.			•	When the power cord is plugged, wait for several seconds, and then switch the
				power on.
Playback does not start when the [	£	]	•	£
				Load a disc and press the [ ] key.
key is pressed.			•	There are no signals recorded on the side of the disc being played. Turn the disc
				over and properly place it on the disc tray.
Playback starts but no image/sound is			•	Turn on the TV.
seen heard.			•	Properly reconnect the connection cords. (See pages 11 - 13.)
The picture is disrupted when the image			•	The picture is slightly disrupted during fast forward and fast reverse operations.
is fast forwarded or fast reversed.				This is not a malfunction.
No sound is heard.			•	Properly connect the audio cords. (See page 12.)
			• Set the sound volume to an appropriate level.
			•	£
				The player is in a special playback mode. Press the [ ] key to resume normal play-
				back mode.
No picture is displayed.			•	Setting to progressive mode has been done for a TV not compatible with progres-
				sive mode. Press the [RESOLUTION] key to return to interlaced mode.
The picture does not look good or the			•	A nearby device is generating noise. Separate this unit as far as possible from the
picture/sound quality is poor.				device you think is generating the noise.
			• Refer to the "Care and storage of disc" section and wipe dirt from the disc. (See
				page 10.)
			• Refer to the "Be careful against condensation" section and evaporate the conden-
				sation. (See page 10.)
It takes a while for the disc to start play-			•	Time is required for the unit to detect the disc type and size and for the rotation of
ing.				the motor to stabilize. This is not a malfunction. Approximately 10 to 20 seconds
				are required for a disc to start playing, although the time differs depending on the
				disc.
The tray opens automatically.			•	Properly place the disc on the tray.
The top and bottom of the screen cannot			•	Refer to the "Video formats" section, and use a disc with the appropriate video for-
be seen, or the screen becomes black-				mat for your TV or a TV with the appropriate video format for the disc. (See page 9.)
and-white.
The subtitle is not displayed.			•	The subtitle cannot be displayed when the DVD disc being played does not contain
				the recording of subtitles.
			• Press the [SUBTITLE] key to switch on the subtitle mode.
The voice (or subtitle) language cannot			•	The voice (or subtitle) language cannot be changed when the DVD disc being
be changed.				played does not contain the recording of more than one voice (or subtitle) lan-
				guage.
The viewing angle cannot be changed.			•	The viewing angle cannot be changed when the DVD disc being played does not
				contain the recording of more than one angle.
			• More than one viewing angle may be recorded only in limited sections in a disc.
Playback will not start even after a title			•	Check the viewing restriction level (Rating) setting. (See page 18.)
is selected.
The parental level cannot be changed.			•	You have forgotten the password. Set the initial setup to the factory setup with the
				following procedure.
			1Press the [SETUP] key on the remote to display the Setup menu.
			2Input the 6-digits number "210499" and the password is cleared.
			3Enter a new code. (See page 18.)

32 DVF-5500