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Requesting Assistance or Service
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save
you the cost of a service call. If you still need help, follow the instructions below.

If you need assistance or service in Canada

1. If the problem is not due to

one of the items listed in the

“Troubleshooting Guide”† ...

Contact the dealer from whom you purchased
your appliance, or call the KitchenAid
Canada Consumer Assistance Centre
toll free, 8:30 a.m. – 6 p.m. (EST),
at 1-800-461-5681.
Please include a daytime phone
number in your correspondence.

2. If you need service† ...

Contact your nearest KitchenAid Canada Appliance
Service branch or authorized servicing outlet to
service your appliance. (See list below.)
†When asking for assistance or service, please
provide a detailed description of the problem,
your appliance’s complete model and serial
numbers, and the purchase date. (See the “A
Note to You” section). This information will help
us respond properly to your request.

KitchenAid Canada Appliance Service – Consumer Services

Direct service branches:
BRITISH COLUMBIA 1-800-665-6788
ALBERTA 1-800-661-6291
ONTARIO Ottawa area 1-800-267-3456
(except 807 area code) Outside the Ottawa area 1-800-807-6777
MANITOBA, SASKATCHEWAN 1-800-665-1683
and 807 area code in ONTARIO
QUEBEC Montreal (except South Shore) 1-800-361-3032
South Shore Montreal 1-800-361-0950
Quebec City 1-800-463-1523
Sherbrooke 1-800-567-6966
ATLANTIC PROVINCES 1-800-565-1598

For further assistance

If you need further assistance, you can write to
KitchenAid Canada with any questions or concerns at:
Consumer Relations Department
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your
correspondence.