15
TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca

Refrigerator Operation

The refrigerator will not operate

■Power cord unplugged? Plug into a grounded 3 prong outlet.
■Is outlet working? Plug in a lamp to see if the outlet is
working.
■Household fuse blown or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem continues,
call an electrician.
■Are controls on? Make sure the refrigerator controls are on.
See “Using the Control(s).”
■New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting
will not cool either compartment more quickly.

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its
high-efficiency compressor and fans. The unit may run even
longer if the room is warm, a large food load is added, doors are
opened often, or if the doors have been left open.

The refrigerator seems noisy

Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below are
listed some normal sounds with explanations.
■Buzzing - heard when the water valve opens to fill the ice
maker
■Pulsating - fans/compressor adjusting to optimize
performance
■Hissing/Rattling - flow of refrigerant, movement of water
lines, or from items placed on top of the refrigerator
■Sizzling/Gurgling - water dripping on the heater during
defrost cycle
■Popping - contraction/expansion of inside walls, especially
during initial cool-down
■Water running - may be heard when ice melts during the
defrost cycle and water runs into the drain pan
■Creaking/Cracking - occurs as ice is being ejected from the
ice maker mold.

The doors will not close completely

■Door blocked open? Move food packages away from door.
■Bin or shelf in the way? Push bin or shelf back in the correct
position.

The doors are difficult to open

■Gaskets dirty or sticky? Clean gaskets and contact surfaces
with mild soap and warm water. Rinse and dry with soft cloth.

Temperature and Moisture

Temperature is too warm

■New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
■Door(s) opened often or left open? Allows warm air to enter
refrigerator. Minimize door openings and keep doors fully
closed.
■Large load of food added? Allow several hours for
refrigerator to return to normal temperature.
■Controls set correctly for the surrounding conditions?
Adjust the controls a setting colder. Check temperature in
24ho urs. See “Using the Control(s).”

There is interior moisture buildup

NOTE: Some moisture buildup is normal.
■Humid room? Contributes to moisture buildup.
■Door(s) opened often or left open? Allows humid air to enter
refrigerator. Minimize door openings and keep doors fully
closed.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.