KitchenAid W10644757A Problem Solver, If you experience, Recommended Solutions

Models: W10644757A

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PROBLEM SOLVER

PROBLEM SOLVER

First try the solutions suggested here. If you need further assistance or more recommendations that may help you to avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit www.kitchenaid.custhelp.com.

Contact us by mail with any questions or concerns at the address below:

KitchenAid Brand Home Appliances Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

If you experience

Recommended Solutions

 

 

Microwave oven will

Check the following:

not operate

Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the

 

 

 

fuse or reset the circuit breaker. If the problem continues, call an electrician.

 

Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not

 

 

heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.

 

Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,

 

 

then firmly close door.

 

 

If a message about the door appears in the display, the door has been closed for 5 minutes or more without the

 

 

microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close

 

 

the door, then start the cycle.

 

Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some

 

 

models) is off.

 

 

Arcing in the

Check the following:

microwave oven

Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the

 

 

 

door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.

 

 

 

Turntable alternates

This is normal and depends on motor rotation at the beginning of the cycle.

rotation directions

 

 

 

 

 

Display shows

“Enter Clock” with flashing digits means there has been a power failure. Reset the clock.

messages

A letter followed by a number is an error indicator. Call for assistance.

 

 

 

 

Odor and smoke

 

 

coming from

This is normal for the first few convection cycles. The odor will dissipate with repeated use.

microwave oven during

 

 

convection cooking

 

 

 

 

 

Quartz bulb does not

This is not unusual. See “Grill Element” in the “Features” section.

appear to be on

Is the element still working properly?

 

 

 

Place 2 slices of bread on the tall grill rack, place the rack on the turntable and close the door. Program the

 

 

microwave oven using manual grill – without microwaves – for 4 minutes. The bread should toast dark brown. If it

 

 

does not toast, call for service.

 

 

 

Fan running during

This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically comes on

cooktop usage

 

during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on

 

 

and off to cool the microwave oven’s controls while the cooktop below is being used.

 

 

Radio, TV or cordless

Check the following:

phone interference

Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.

 

 

Soil - Make sure the microwave oven door and sealing surfaces are clean.

 

Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise

 

 

while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these

 

 

items during microwave oven operation.

 

 

 

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KitchenAid W10644757A important safety instructions Problem Solver, If you experience, Recommended Solutions