KitchenAid W10644757A important safety instructions Problem Solver

PROBLEM SOLVER

First try the solutions suggested here. If you need further assistance or more recommendations that may help you to avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit www.kitchenaid.custhelp.com.

Contact us by mail with any questions or concerns at the address below:

KitchenAid Brand Home Appliances Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

If you experience	Recommended Solutions
Microwave oven will	Check the following:
not operate	■	Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
		fuse or reset the circuit breaker. If the problem continues, call an electrician.
	■ Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
		heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
	■ Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
		then firmly close door.
		If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
		microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
		the door, then start the cycle.
	■ Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
		models) is off.
Arcing in the	Check the following:
microwave oven	■	Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
		door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.
Turntable alternates	■	This is normal and depends on motor rotation at the beginning of the cycle.
rotation directions
Display shows	■	“Enter Clock” with flashing digits means there has been a power failure. Reset the clock.
messages	■	A letter followed by a number is an error indicator. Call for assistance.
Odor and smoke
coming from	■	This is normal for the first few convection cycles. The odor will dissipate with repeated use.
microwave oven during
convection cooking
Quartz bulb does not	■	This is not unusual. See “Grill Element” in the “Features” section.
appear to be on	■	Is the element still working properly?
		Place 2 slices of bread on the tall grill rack, place the rack on the turntable and close the door. Program the
		microwave oven using manual grill – without microwaves – for 4 minutes. The bread should toast dark brown. If it
		does not toast, call for service.
Fan running during	■	This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically comes on
cooktop usage		during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on
		and off to cool the microwave oven’s controls while the cooktop below is being used.
Radio, TV or cordless	Check the following:
phone interference	■	Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
	■ Soil - Make sure the microwave oven door and sealing surfaces are clean.
	■ Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
		while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
		items during microwave oven operation.