PROBLEM SOLVER
First try the solutions suggested here. If you need further assistance or more recommendations that may help you to avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit www.kitchenaid.custhelp.com. In Canada, visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below: |
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In the U.S.A.: | In Canada: |
KitchenAid Brand Home Appliances | Whirlpool Canada LP |
Customer eXperience Center | Customer eXperience Centre |
553 Benson Road | 200 – 6750 Century Ave. |
Benton Harbor, MI | Mississauga ON L5N 0B7 |
Please include a daytime phone number in your correspondence.
If you experience | Recommended Solutions | ||
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Microwave oven will | Check the following: | ||
not operate | ■ | Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the | |
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| fuse or reset the circuit breaker. If the problem continues, call an electrician. | |
| ■ Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not | ||
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| heat, try the steps in the bullets below. If microwave oven still does not operate, call for service. | |
| ■ Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it, | ||
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| then firmly close door. | |
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| If a message about the door appears in the display, the door has been closed for 5 minutes or more without the | |
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| microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close | |
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| the door, and then start the cycle. | |
| ■ Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some | ||
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| models) is off. | |
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Arcing in the | Check the following: | ||
microwave oven | ■ | Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the | |
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| door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section. | |
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Turntable alternates | ■ | This is normal and depends on motor rotation at the beginning of the cycle. | |
rotation directions | |||
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Display shows | ■ | “Enter clock” with flashing digits means there has been a power failure. Reset the clock. | |
messages | ■ | A letter followed by a number is an error indicator. Call for assistance. | |
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Fan running during | ■ | This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically comes on | |
cooktop usage |
| during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on | |
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| and off to cool the microwave oven’s controls while the cooktop below is being used. | |
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Radio, TV or cordless | Check the following: | ||
phone interference | ■ | Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna. | |
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■ Soil - Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency - Some 2.4
while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these items during microwave oven operation.