3
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem | Possible Solutions |
|
|
Printer does not | • Make sure you are using the power cord that came with your printer. |
power on | • Make sure the power cord is connected to the AC adapter and is |
| |
| plugged into an outlet or power strip. |
|
|
Printer not detected | • Make sure that your printer is plugged in and turned on, and that the |
| on/off LED is glowing steadily. |
| • If you are using a USB cable, make sure that: |
| – it is a USB 2.0 cable. |
| – it is connected to both your printer and your computer. |
| – you restart the computer if the USB cable was disconnected from |
| the printer then reconnected, or if power to the printer was |
| interrupted. |
| • If you are using a wireless connection, make sure that: |
| – the |
| – the printer is connected to your wireless network (check the |
| |
| – the router is transmitting data. |
| – the firewall (excluding WINDOWS Firewall) is allowing the |
| services needed for your printer. |
| For more information, go to www.kodak.com/go/inkjetnetworking. |
|
|
Wireless connectivity | For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. |
|
|
Carriage jam | • Open the printer access door and clear any obstructions. |
| • Check that the printhead and ink cartridges are installed correctly. |
| (The printhead and ink cartridges are installed correctly when you |
| hear them click into place.) |
|
|
Print quality | • For best results, use KODAK Paper or a paper with the COLORLOK |
| Technology logo on the package. |
| • Make sure the paper is loaded correctly (see page 4). |
| • For more information, go to www.kodak.com/go/stepbystep, select |
| |
|
|
www.kodak.com/go/aiosupport | 14 |
