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Troubleshooting

Basic troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer.

Use the following information to help troubleshoot problems with your printer.

Problem

Possible Solutions

 

 

Printer does not

• Make sure you are using the power cord that came with your printer.

power on

• Make sure the power cord is connected to the AC adapter and is

 

 

plugged into an outlet or power strip.

 

 

Printer not detected

• Make sure that your printer is plugged in and turned on, and that the

 

on/off LED is glowing steadily.

 

• If you are using a USB cable, make sure that:

 

it is a USB 2.0 cable.

 

– it is connected to both your printer and your computer.

 

you restart the computer if the USB cable was disconnected from

 

the printer then reconnected, or if power to the printer was

 

interrupted.

 

• If you are using a wireless connection, make sure that:

 

the Wi-Fi connectivity LED is glowing steadily.

 

the printer is connected to your wireless network (check the

 

Wi-Fi connectivity LED and the SSID).

 

the router is transmitting data.

 

the firewall (excluding WINDOWS Firewall) is allowing the

 

services needed for your printer.

 

For more information, go to www.kodak.com/go/inkjetnetworking.

 

 

Wireless connectivity

For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

 

 

Carriage jam

• Open the printer access door and clear any obstructions.

 

• Check that the printhead and ink cartridges are installed correctly.

 

(The printhead and ink cartridges are installed correctly when you

 

hear them click into place.)

 

 

Print quality

• For best results, use KODAK Paper or a paper with the COLORLOK

 

Technology logo on the package.

 

• Make sure the paper is loaded correctly (see page 4).

 

• For more information, go to www.kodak.com/go/stepbystep, select

 

All-in-one printer, then Print Quality (missing colors, blank prints, etc).

 

 

www.kodak.com/go/aiosupport

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Kodak 9200 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions